FAQ

Who can apply to job postings?

If you are not a Canadian citizen or a permanent resident, an employment authorization is required before you begin work or continue working in Canada.

Visit the web site of Citizenship and Immigration Canada (CIC) to obtain information and applications for visas and work permits.

Consult the Before you Leave section on Job Bank where you can learn about some of the steps you can take before you arrive to ease your transition to life in Canada.

How do I apply to job postings?

Locate the employer's preferred method of contact as indicated on the job posting and apply directly to the employer. It is not within our mandate to view resumes, select or recommend candidates for employment opportunities.

How do I create an employer account?

  1. Visit the Employer Login page.
  2. Click on "Create an Account".
  3. Read the information that is provided on this page.
  4. Click on "Continue".
  5. Read the Terms of Use and click on "I Agree".
  6. Read the Privacy Statement and click on "I Agree".
  7. Fill in the requested information.
  8. Once you have completed these steps, we require a full Statement of Account for Current Source Deductions (PD7A) form dated no older than 12 months to validate your account and allow you to advertise job postings on Job Bank. Refer to section How do I validate my employer account? for additional information.

How do I create a job seeker account?

  1. Visit the Login and Registration page.
  2. Click on "Create".
  3. Read the Terms of Use and click on "I Agree".
  4. Fill in the requested information.
  5. Choose a unique user name and password. If the user name you chose is already being used by another user, the system will not permit you to go any further. Choose another user name and password.
  6. Once you have completed these steps, you will receive an e-mail notification that you have been successful.

How do I validate my employer account?

In order to validate your account and to advertise job postings on Job Bank, we require a full PD7A form dated no older than 12 months.

You can send us your PD7A form by email or by fax at 1-855-297-4196 (toll-free).

Tips to locate your paper PD7A form.

Tips to locate your electronic PD7A form.

If you are experiencing difficulties locating your form, contact the Canada Revenue Agency for assistance at 1-800-959-5525.

How can I retrieve my forgotten username or password?

If you are a job seeker, follow the instructions on the Forgot Your Login Information? page.

If you are an employer, follow the instructions on the Forgot Your User ID or Password? page.

How do I modify my job alerts?

Once you are subscribed to the Job Alerts service, you will be able to add more occupations, cities and/or keywords according to your needs.

In order to modify the parameters of your Job Alerts subscription, click on the "Modify" link that is located at the bottom of any of your Job Alerts emails and go to the section "Create new Job Alerts".

How do I unsubscribe from Job Alerts?

Click on the "Unsubscribe" link that is located at the bottom of any of your Job Alerts emails and follow the instructions on the "Unsubscribe from Job Alerts" page.

If I do not log in for a while, will I still be able to log into to my account?

If you are a job seeker, your account will never expire.

If your employer account has been previously validated, it will expire after 18 months of inactivity. If your employer account has never been validated, it will expire after 6 months of inactivity. Once expired, you must create a new account and go through the validation process again before being able to advertise job postings on Job Bank.

Why must my job posting be translated?

In compliance with the Official Languages Act, Employment and Social Development Canada is committed to ensure that all Canadians have access to information in both official languages.

How do I cancel, extend or modify my job posting?

Login to your employer account and select the advertisement that you wish to update by clicking on the appropriate job title link. On the left hand side of the menu where various options are displayed, click on the desired option. For example, if you wish to cancel your job posting, click on "Cancel Advertisement" on the left hand side.

How do I create a student/youth job posting?

You can create student/youth jobs in your Job Bank for employer account. The process is the same as creating regular jobs with the exception that you must click on "Yes" in step 4 of the registration process when you are asked "Is this this a student/youth employment opportunity?".

Where can I get more information on the Temporary Foreign Worker Program such as its requirements for job postings and recruitment?

For more information, visit the web site of the Temporary Foreign Worker Program or call the Employer Contact Centre at: 1-800-367-5693.

How long will it take before my job posting is advertised on Job Bank?

Our service standard is to translate and post jobs within 5 business days.

To alleviate the possibility of posting delays, we recommend, where possible, using only the pre-translated checklists provided when creating job advertisements in Job Bank, thereby ensuring job advertisements will be sent directly to Job Bank for posting.

Why did I receive an email notification about a job posting I did not advertise?

To ensure each account is secured, all authorized users under the same employer account will receive an e-mail notification whenever a user chooses to advertise a job posting. Therefore, you will receive an e-mail notification even if you are not the user who created the job posting.

What is a third party representative?

A third party representative is someone who works for a firm or who is an independent person (friend, relative, lawyer, consultant, non-profit organisation, etc.) acting on behalf of the employer.