Education: Completion of high school

Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required

Experience: 7 months to less than 1 year

Languages: Speak English, Read English, Write English

Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Word processing software, Spreadsheet software, Basic computer skills (will train), General office equipment

Work Setting: Hotel

Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning

Work Location Information: Staff accommodation available

Essential Skills: Reading text, Numeracy, Writing, Oral communication, Working with others, Problem solving, Significant use of memory, Finding information, Computer use, Continuous learning