Education: Completion of high school

Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required

Experience: 1 to less than 7 months

Languages: Speak English, Read English, Write English

Business Equipment and Computer Applications: Multi-line switchboard, Computerized reservation system, Word processing software, Spreadsheet software, Database software, General office equipment, Computerized bookkeeping systems, Internet browser

Work Setting: Hotel

Type of Bookkeeping and Accounting: Basic accounting, Basic bookkeeping, Basic record keeping, Cashiering

Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding, Perform light housekeeping and cleaning, Train staff

Work Location Information: Staff accommodation available

Transportation/Travel Information: Public transportation is available

Essential Skills: Reading text, Numeracy, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning