Job Posting for Guest services agent - hotel

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Guest services agent - hotel

Posted on February 24, 2017 by Employer Details Quality Inn Halifax Airport

Job Details

  • Location Enfield, NS
  • Salary $13.73 hourly for 16 to 40 hours per week
  • Vacancy
  • Terms of employment Permanent   Part Time leading to Full Time
  • Start date As soon as possible
  • Benefits: As per collective agreement, Group Insurance Benefits
  • Employment conditions Employment Conditions: Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, Morning
  • Job no. 597120
  • Source  Job Bank

Job requirements

Languages

English

Education

Secondary (high) school graduation certificate

Education

Not required

Experience

Experience an asset

Business Equipment and Computer Applications

Word processing software; Multi-line switchboard; Database software; Central reservation system (CRS)

Additional Skills

Work with minimal supervision

Work Setting

Hotel, motel, resort

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Security and Safety

Bondable

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods; Overtime required

Essential Skills

Reading text; Document use; Numeracy; Writing; Oral communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Finding information; Computer use; Continuous learning; Significant use of memory

Work Location Information

Rural area

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Client focus; Dependability; Judgement; Reliability; Organized

How to Apply

By e-mail:

guestservices@airporthotelhalifax.com

By fax:

(902) 873-3001

By mail:

60 Sky Blvd, Goffs, Nova Scotia, B2T1K3

In person:

60 Sky Blvd, Goffs, Nova Scotia, B2T1K3
from 8:30 to 15:30

Job Location:

60 Sky Blvd, Goffs, NS

Advertised until:

2017-03-26

Important Notice: This job advertisement has been provided by an external employer. The Government of Canada is not responsible for the accuracy, authenticity or reliability of the content.

Date modified: