Job Posting

Technical help desk agent (IT Helpdesk Support Specialist)

Dieppe (NB)

Salary:

Yearly: min. $40000 max. $50000 for 37.5 hours per week

Job Number:

7568648

Benefits

Medical Benefits,Dental Benefits,Disability Benefits,Life Insurance Benefits,Group Insurance Benefits,RRSP Benefits,Vision Care Benefits

Anticipated Start Date:

As soon as possible

Source:

 Job Bank

Terms of Employment:

Permanent   Full-Time

Number of positions:

1

Employment Conditions

Day

Employer Details

Employer:

CLS Lexi-tech

Job requirements

Languages

Bilingual

Education

Completion of college/CEGEP/vocational or technical training

.

Credentials (certificates, licences, memberships, courses, etc.)

Not applicable

.

Experience

2 years to less than 3 years

.

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software

.

Work Setting

Help desk

.

Computer and Technology Knowledge

Windows; MAC; JavaOS; Hardware; Networking software; Networking hardware; Extranet; Intranet; Internet; Servers; Applications - desktop; Security software; Office Suites; Mail server software; Project management software; HTML editing software; Web service design; Desktop publishing software; Database software; Programming languages; Software development

.

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Tight deadlines; Attention to detail; Sitting; Combination of sitting, standing, walking

.

Security and Safety

Bondable

.

Transportation/Travel Information

Public transportation is available

.

Essential Skills

Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Finding information; Computer use; Continuous learning

.

Other Information

Experience with computer aided translation software, such as SDL Trados Studio, Groupshare and Multiderm; Multi-tasking, analytical and problem solving skills.

How to Apply

Date Posted:

2014-08-25

Advertised until:

2014-09-24

Important Notice: This job advertisement has been provided by an external employer. The Government of Canada is not responsible for the accuracy, authenticity or reliability of the content.

Important Notice