Job Posting

Technical help desk agent (IT Helpdesk Support Specialist)

Dieppe (NB)


Yearly: min. $40000 max. $50000 for 37.5 hours per week

Job Number:



Medical Benefits,Dental Benefits,Disability Benefits,Life Insurance Benefits,Group Insurance Benefits,RRSP Benefits,Vision Care Benefits

Anticipated Start Date:

As soon as possible


 Job Bank

Terms of Employment:

Permanent   Full-Time

Number of positions:


Employment Conditions


Employer Details


CLS Lexi-tech

Job requirements




Completion of college/CEGEP/vocational or technical training


Credentials (certificates, licences, memberships, courses, etc.)

Not applicable



2 years to less than 3 years


Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software


Work Setting

Help desk


Computer and Technology Knowledge

Windows; MAC; JavaOS; Hardware; Networking software; Networking hardware; Extranet; Intranet; Internet; Servers; Applications - desktop; Security software; Office Suites; Mail server software; Project management software; HTML editing software; Web service design; Desktop publishing software; Database software; Programming languages; Software development


Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Tight deadlines; Attention to detail; Sitting; Combination of sitting, standing, walking


Security and Safety



Transportation/Travel Information

Public transportation is available


Essential Skills

Writing; Communication; Working with others; Problem solving; Decision making; Critical thinking; Job task planning and organizing; Finding information; Computer use; Continuous learning


Other Information

Experience with computer aided translation software, such as SDL Trados Studio, Groupshare and Multiderm; Multi-tasking, analytical and problem solving skills.

How to Apply

Date Posted:


Advertised until:


Important Notice: This job advertisement has been provided by an external employer. The Government of Canada is not responsible for the accuracy, authenticity or reliability of the content.

Important Notice