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Receptionists and Switchboard Operators  (NOC 1414)
Lower Mainland - Southwest Region
Description |  Titles |  Duties |   Related Occupations

Receptionists and switchboard operators greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors.

admitting clerk, answering service operator, business receptionist, dental receptionist, front desk clerk (except hotel), hospital admitting clerk, medical receptionist, reception clerk, receptionist, switchboard operator, telereceptionist.

The following is a summary of the main duties for some occupations in this unit group:
  • Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, and provide information in person and by phone and may perform clerical duties and maintain front desk security and security access lists.
  • Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
  • Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
  • Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, taking messages and providing information as required; and may perform clerical duties.
  • Answering service operators answer telephones and record and relay messages.
  • Front desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
Included Cities in Region | Service Canada Offices

Abbotsford, Burnaby, Coquitlam, Richmond, Surrey, Vancouver, Chilliwack, Langley, New Westminster, North Vancouver, Port Coquitlam, Port Moody, White Rock, Gibsons, Mission, Aldergrove, Brunswick Beach, Crescent, Crescent Beach, Cultus Lake, Elgin, Fort Langley, Grandview, Lions Bay, McMillan Island, Ocean Park, South Surrey, Sunnyside, Willoughby

View a list of Service Canada offices in this area.

Outlook & Prospects for Receptionists and Switchboard Operators in Lower Mainland - Southwest Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Limited : LimitedFair : FairGood : Good
Table on the employment potential for Receptionists and Switchboard Operators in Lower Mainland - Southwest Region as well as in the rest of the British Columbia.
Location Employment Potential Release Date
Lower Mainland - Southwest Region Fair   (2 of 3 stars) 2014-05-22

For the 2013-2015 projection period, employment opportunities will be fair for Receptionists and Switchboard Operators (NOC 1414) in the Lower Mainland - Southwest region. Compared with all other occupations, more job openings are expected as a result of workers retiring. However, this will be offset by weaker than average employment growth.

According to the 2011 National Household Survey, the average age for this occupation in the Lower Mainland - Southwest region was 38 years and 17% of workers were 55 years old and older.

Please consult the British Columbia and Canada tabs for more useful information related to outlook.