Explore Careers - Job Market Report
Receptionists and switchboard operators greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors.
admitting clerk, answering service operator, business receptionist, dental receptionist, front desk clerk (except hotel), hospital admitting clerk, medical receptionist, reception clerk, receptionist, switchboard operator, telereceptionist.
- Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, and provide information in person and by phone and may perform clerical duties and maintain front desk security and security access lists.
- Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
- Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
- Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, taking messages and providing information as required; and may perform clerical duties.
- Answering service operators answer telephones and record and relay messages.
- Front desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
Abbotsford, Burnaby, Coquitlam, Richmond, Surrey, Vancouver, Chilliwack, Langley, New Westminster, North Vancouver, Port Coquitlam, Port Moody, White Rock, Gibsons, Mission, Aldergrove, Brunswick Beach, Crescent, Crescent Beach, Cultus Lake, Elgin, Fort Langley, Grandview, Lions Bay, McMillan Island, Ocean Park, South Surrey, Sunnyside, Willoughby
Outlook & Prospects for Receptionists and Switchboard Operators in Lower Mainland - Southwest Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Local Employment Potential Information
|Location||Employment Potential||Release Date|
|Lower Mainland - Southwest Region||(2 of 3 stars)||2014-05-22|
For the 2013-2015 projection period, employment opportunities will be fair for Receptionists and Switchboard Operators (NOC 1414) in the Lower Mainland - Southwest region. Compared with all other occupations, more job openings are expected as a result of workers retiring. However, this will be offset by weaker than average employment growth.
According to the 2011 National Household Survey, the average age for this occupation in the Lower Mainland - Southwest region was 38 years and 17% of workers were 55 years old and older.
Local Labour Market NewsWeek of Jul 14 - Jul 18, 2014
- Ericsson, a communications technology company, is hiring 90 additional employees at its Burnaby research and development centre. The positions include software, hardware, and firmware developers.
- The BC health ministry has announced an additional $60M in funding over the next two years in the Fraser Health region. The money is expected to help improve the quality and safety of patient care.
- The Vancouver Aquarium has opened its $45M expansion. The 5,100 square-metre expansion is the first of three phases of revitalization of the facility.
- Calgary-based Xortx Pharma Corp, a biotech company focused on hypertension and diabetes, is relocating to Vancouver. The company is hoping to fund clinical trials by raising $6-9M through a reverse takeover.
- Several yoga studios in the Lower Mainland have recently shut down, including locations in North Vancouver, downtown Vancouver and Burnaby. However, YYoga, a corporately owned studio, has announced a new location in West Vancouver.
- The City of Vancouver has opened its new $100M water treatment plant. The plant uses ultraviolet filtration on 370M litres of water per day, which represents one-third of the water used in the city.
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