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Customer Service Representatives – Financial Services  (NOC 1433)
Vancouver Island and Coast Region
Description |  Titles |  Duties |   Related Occupations

Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

bank teller, credit union teller, financial customer service representative, foreign exchange teller – financial services.

Customer service representatives in this unit group perform some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Balance daily transactions using computer programs, calculators and adding machines
  • Sort and file deposit slips and cheques
  • Prepare customer statements and other correspondence for mailing
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Included Cities in Region | Service Canada Offices

Victoria, Campbell River, Colwood, Courtenay, Duncan, Nanaimo, Parksville, Port Alberni, Comox, Ladysmith, Lake Cowichan, Port McNeill, Qualicum Beach, Sidney, View Royal, Cumberland, Sooke

View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service Representatives – Financial Services in Vancouver Island and Coast Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

questionUndetermined : UndeterminedLimited : LimitedFair : FairGood : Good
Table on the employment potential for Customer Service Representatives – Financial Services in Vancouver Island and Coast Region as well as in the rest of the British Columbia.
Location Employment Potential Release Date
Vancouver Island and Coast Region Fair   (2 of 3 stars) 2014-05-22

For the 2013-2015 projection period, employment opportunities will be fair for Customer Service Representatives - Financial Services (NOC 1433) in the Vancouver Island and Coast region. Compared with all other occupations, there should be proportionately fewer unemployed workers with experience in this occupation to compete for available jobs. However, this will be offset by weaker than average employment growth.

According to the 2011 National Household Survey, the average age for this occupation in the Vancouver Island and Coast region was 38 years and 18% of workers were 55 years old and older.

Please consult the British Columbia and Canada tabs for more useful information related to outlook.