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Essential skills profile

This profile contains a list of example tasks that illustrate how each of the 9 essential skills is generally performed by most workers in this occupation. The levels of complexity estimated for each task are ranked between 1 (basic) and 5 (advanced).

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Quality Control Technicians(2233)

This profile was developed as part of an occupational standard. The NOC group to which it relates is "Industrial Engineering and Manufacturing Technologists and Technicians". Industrial engineering and Manufacturing technologists and technicians may work independently or provide technical support and services in the development of production methods, facilities and systems, and the planning, estimating, measuring and scheduling of work. They are employed by manufacturing and insurance companies, government departments and in other industries.

Reading Help - Reading
  • Scan labels on garments for specific information and to confirm that the information is accurate. (1)
  • Read descriptions on various styles of clothing to obtain data about the operations required for their construction. (2)
  • Refer to notes on customer specifications sheets to ensure that production is meeting the customers' requirements. (2)
  • Read memos on company bulletin boards regarding policy or social announcements. (2)
  • Read company procedure manuals. (3)
  • Read books or journal articles on quality methods. (3)
  • Read the standards guide/manual to avoid production errors and to critique or evaluate it for revisions. (4)
  • Read the returns' report to improve quality by analysing the reasons for clients' dissatisfaction. (4)
Document use Help - Document use
  • Read universal product codes (UPC) and universal container codes (UCC). (1)
  • Read signs posted throughout their workplaces to comply with safety requirements. (1)
  • May read lists of employees and the operations that they are carrying out. (1)
  • Read diagrams in company procedure manuals. (2)
  • Consult the bill of materials to verify that the correct materials are being used. (2)
  • Read patterns. (2)
  • Read Workplace Hazardous Materials Information System (WHMIS) labels. (2)
  • Refer to production tables when planning the work day. (2)
  • Read test results for verification purposes. (3)
  • May get information from computer-based spreadsheets. (3)
  • May review drawings and data in product information from suppliers. (3)
Writing Help - Writing
  • Write notes to themselves throughout the day to follow up on observations. (1)
  • May write a list of employees, noting the operations that they are carrying out. (1)
  • May write a short quality-control report which is used to take corrective action when required. (3)
  • Write a more detailed report based on research. (4)
Numeracy Help - Numeracy Measurement and Calculation Math
  • May measure or weigh products to assess conformity to quality standards. (1)
  • Calculate fabric and clothing quantities in order to monitor production. (2)
Data Analysis Math
  • May analyze data to assess the performance of fabrics. (3)
Oral communication Help - Oral communication
  • Interact with their supervisor to co-ordinate work. (1)
  • Exchange information with supervisors during quality meetings. (1)
  • Work with sewing machine operators to persuade them to make needed changes. (2)
  • Interact with the production supervisor/manager to discuss product quality. (2)
  • Interact with operators to monitor progress and correct work that does not meet quality standards. At times this involves dealing with hostile reactions. (2)
  • Interact with internal suppliers to collaborate in optimizing production processes. (2)
  • Interact with suppliers to resolve problems with fabric. (2)
  • Lead meetings with production staff (supervisors and sewing machine operators). (3)
  • Interact with the quality manager to provide progress reports and troubleshoot complex problems. (3)
  • Negotiate with customers regarding quality disputes. (3)
Thinking Help - Thinking Problem Solving
  • A customer's order does not meet the specifications and in addressing this, the quality controller is faced with a hostile reaction from operators. Quality control technicians use their technical skills and knowledge to identify the cause of the problem. (2)
  • After analyzing data, a quality control technician concludes that there is far too much wastage. Quality control technicians monitor operations to gather information in determining potential reasons for the wastage. They may also collaborate with others (e.g., production manager, supervisors, suppliers) to obtain and exchange relevant information. Quality control technicians make waste-reducing recommendations to the quality manager. Any authorized process changes are monitored closely to evaluate their impact. (3)
Decision Making
  • Make decisions about correcting work that does not meet quality standards that are already established. (2)
  • Recommend, contribute to and maintain appropriate quality standards. (2)
  • Interpret conflicting quality standards and make decisions about seconds. (3)
  • Make decisions about troubleshooting complex quality issues, in consultation with their supervisor and others. (3)
Critical Thinking

Critical Thinking information was not collected for this profile.

Job Task Planning and Organizing

Quality control technicians have flexibility in ordering their job tasks and the ordering impacts on efficiency. They participate in establishing priorities, which are driven by clients' requirements and deadlines, and receive their task assignments from at least one or two persons. Quality control technicians also participate in establishing the order in which tasks are executed and the ordering of their tasks impacts on efficiency. Most quality control technicians follow a work plan that is highly integrated with the work of others (e.g., operators, supervisors). There are recurring disruptions (e.g., equipment breakdowns) that require them to adjust their daily schedules. (3)

Significant Use of Memory
  • Remember the names of operators and co-workers.
  • When constructing a new item of clothing, remember the performance of a fabric that was used a few months earlier.
  • Remember individual machine specifications to ensure calibration when necessary, such as for a change of fabric being used.
Finding Information
  • Review previous customers' orders for special instructions. (1)
  • Review costing information. (1)
  • May consult suppliers to determine which machine parts work best with various materials. (1)
  • Consult the quality manager, production manager and supervisors to find information needed for solving quality problems. (2)
Digital technology Help - Digital technology
  • They check criteria sheets from samples, then confirm information through existing database in computer. (2)
  • They send production information to head office electronically. (2)
  • They may produce illustrations or patterns for garment pieces. (3)
  • They analyze cost/quality standards. (3)
  • They carry out statistical quality control. (3)
  • Use other computer applications such as computer-controlled equipment in the plant to monitor quality control. For example, they use a scanner to record information from operator functions, then transfer data to computer and conduct an analysis on the resulting database. (3)
Additional information Help - Additional information Other Essential Skills:

Working with Others

Quality control technicians always work independently, co-ordinating their work with the work of others (e.g., operators, supervisors) as needed.

Meet with the production manager, quality manager and supervisors every day to discuss quality issues and resolve any related problems.

Continuous Learning

Quality control technicians continue to learn in order to keep up with new developments in their field.

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