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Service Canada Call Centre Agent, Payment Services Officer Expired
Posted on December 01, 2020 by Employer details Employment and Social Development Canada
Job details
ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. We were voted one of Canada's Top 100 Employers for 2020! This is the second year in a row we have won this honour.The Career:Payment Service Officer - Call CentreThese positions are at an INBOUND call centre located in Vancouver, British Columbia. At the Call Centre we provide general program and client specific information related to Employment Insurance (EI) OR provide advice and guidance on programs within our Department to Employers through the Employer Contact Centre (ECC).Payment Services Officer - Processing These positions are also located in Vancouver, British Columbia and you will be contacting clients by phone and use various computer systems to maintain a virtual workload. Our work has the added challenge of production and quality targets to encourage our success while maintaining service standards to Canadians. You will help clients to understand program-specific legislation, procedures and the processes required to receive services and/or benefits. You will require client service and problem solving skills to gather information and analyze claims for benefits.We provide extensive training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided through our in-house ONLINE/VIRTUAL training system combined with facilitator led training. Tests are administered regularly during the training to determine individuals understanding.The Office Environment:Our work environment is a vibrant, open concept that encourages collaboration and support among employees. We have social committees, work committees, organized events and many other ways to be engaged.Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation while supporting work life balance.Work conditions require adapting to change, dealing with a variety of different client situations, as well as potentially receiving calls from angry or upset clients.The work environment will be attractive to people who are:. highly motivated,. quick learners,. quality-oriented,. customer-focused,. able to thrive in a fast-paced, high-volume environment.We are looking for candidates who possess and demonstrate:. Strong communication talents,. Excellent customer service skills, remains calm when dealing with callers. Thinking skills,. Information-gathering and computer-keyboarding skills. Passion for helping othersThe Benefits:We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development. Various language requirements and/or profiles- LocationVancouver, BC
- Salary$54,878 to $61,379YEAR annually
- Start date Starts as soon as possible
- Source Jobs.gc.ca #p21516628
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