Posted on December 10, 2020
by Employer detailsEmployment and Social Development Canada
We understand the importance of finding a mutual fit. Here's some information about how amazing Employment and Social Development Canada is to be a part of and why we want you to join our team. Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?We are looking for individuals who share our enthusiasm for compassionate customer service.The Office Environment:Although we may work in a cubicle city, it's an open and vibrant one of like-minded people that encourages collaboration and support among employees. We offer various opportunities to get involved and influence your workplace through different committees, working groups, and other events held year-round. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation. Work conditions require adapting to change, dealing with stress, and dealing with potentially difficult clients.
These positions are with inbound call centres located in Bathurst, New Brunswick. A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits or Canada Pension Plan/Old Age Security benefits or questions about programs and services for employers. Mandatory training will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.To excel in this position you must be:¿ Highly motivated¿ A quick learner¿ Quality oriented¿ Customer focused¿ Able to thrive in a fast paced, high volume environmentWe are looking for candidates who possess and demonstrate:¿ Strong communication skills¿ Excellent customer service skills¿ Problem-solving skills¿ Information-gathering and computer-keyboarding skillsThis position requires the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.