help desk agent, technical - Rocky Mountain House (AB) - Job posting

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Help Desk Agent, Technical Verified This job posting has been provided directly by the employer to Job Bank.

Posted on January 14, 2021 by Employer details Hy-Tek Advanced Computer and Internet System

Job details

  • Location 4902 51st ave
    Rocky Mountain House, ABT4T 1J6
  • Salary$$18.00 to $25.00HOUR hourly for 35 to 40 hours per week
  • Terms of employment Permanent employment
    Full time
  • Day, Weekend, Flexible Hours, To be determined
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #1619851

Job requirements

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience

Experience

3 years to less than 5 years

Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Operating Systems and Software
Android
Work Setting
Consulting firm; Telecommunications industry; Internet Service Provider (ISP); Server farm; Help desk; Computer hardware or software retailer/wholesaler; Government department and/or agency
Programming Languages
Shell script
Security and Safety
Bondable; Criminal record check; Basic security clearance
Own Tools/Equipment
Computer; Internet access; Cellular phone
Transportation/Travel Information
Own transportation; Own vehicle; Willing to travel; Willing to travel regularly; Willing to travel for extended periods; Willing to travel overnight; Valid driver's licence; Travel expenses paid by employer
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Physically demanding; Manual dexterity; Attention to detail; Ability to distinguish between colours; Sound discrimination; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines
Ability to Supervise
1 to 2 people; 3-4 people; 5-10 people
Computer and Technology Knowledge
Word processing software; TCP/IP; Spreadsheet; MS Windows; Linux; Internet; Database software; MAC; JavaOS; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; File management software; Security software; Presentation software; Mail server software; Communication software; Image editing software; Project management software; HTML editing software; Desktop publishing software; MS Office; SharePoint; Wireless networks; Desktop applications; Business diagram software; Multimedia software; Information Technology Infrastructure Library (ITIL)
Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Employment groups Help -

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Students, Veterans, Visible minorities

Advertised until

2021-03-11

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

Important notice: This job posting has been provided directly by the employer to Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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