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user support technician Verified Expired

Posted on June 04, 2022 by Employer details 1567910 Ontario Inc.

Job details

  • LocationMississauga, ON
  • Salary30.00 hourly for 40 hours per week
  • Terms of employment Permanent employment
    Full time
  • Day, Early Morning, Morning
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2076560

Overview

Languages

English

Education

  • College/CEGEP

Experience

7 months to less than 1 year

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 5-10 people

Experience and specialization

Computer and technology knowledge

  • MAC
  • Internet
  • MS Office
  • MS Windows

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Employment groups Help -

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Seniors, Veterans, Visible minorities, Youth

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen or a permanent resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2022-10-02

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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