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Title posted on CareerBeacon - Salesforce Business Analyst Functional Lead (Service Cloud) - This is a Remote Canada Position.
Posted on September 22, 2022 by Employer details NTT DATA
Job details
Req ID: 213967 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Business Analyst Functional Lead (Service Cloud) - This is a Remote Canada Position. - As a Senior Functional Lead Business Analyst, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services company and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including Sales, Service, Marketing, Vlocity, Mulesoft, Tableau etc. You'll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills and helping you achieve certifications. You'd be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill building. Why the Role Is Important: Our Sr. Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Sr. Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised. Once You Are Here, You Will: Understand and document customer business requirements through leading requirement workshops Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval Act as the liaison between the business team, technology team, support, and offshore team Act as a Mentor to Junior and Mid-level BAs Contribute to the Business Analysis Center of Excellence Ability to build relationships/rapport with the Product Owner and Client is KEY Required Qualifications: 2+ years of Service Cloud experience required with at least 1 large scale service cloud implementation completed. Current Salesforce Administrator Certification 7+ years of Business Analysis experience, including: Led a Discovery Workshop Produce AS-IS and TO-BE process flows in Visio, Lucid, etc. Identifying gaps and pain points Elucidate requirements into User Stories and Acceptance Criteria and gain client sign-off Prepare for and conduct Sprint End client demos Work with technical leads; onshore and offshore Use Analytical and problem-solving skills the Relationship Builder among Product Owner, Client and other project stakeholders Utilizing Salesforce Best Practices knowing when to utilize configuration vs. custom code vs. App Exchange product Working within Agile development methodology working in JIRA, or similar Project Management tool 3+ years of Salesforce.com experience, including: Configuration Workflow/ Process Builder and Flow Approval Processes Org Wide Sharing Rules Role hierarchy and User Profiles Data migration using Data Loader or Data.io Reports and Dashboards Creation Preferred Experience: Salesforce Vlocity/Salesforce Industries experience and/or certification Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification Agile cert (SAFe, IIBA, PMI, etc.) Superior written and verbal communication Strong understanding of CRM functional knowledge Prior experience with multiple system integrations and data field mapping- LocationToronto, ON
- SalaryNot available
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #1844644
Advertised until
2022-11-02
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