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user support technician Verified

Posted on January 23, 2023 by Employer details Ace Management Consulting Ltd.

Job details

  • Location1925 18 Ave NECalgary, ABT2E 7T8
  • Salary28.85 hourly 35 hours per week
  • Terms of employment Permanent employmentFull time
  • Day, Morning
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2315456

Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

Work setting

  • Consulting firm

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties

Supervision

  • 3-4 people

Experience and specialization

Computer and technology knowledge

  • Device drivers
  • Networking hardware
  • Internet
  • Desktop applications

Additional information

Transportation/travel information

  • Public transportation is available

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player

Employment groups Help -

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Newcomers to Canada, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

Advertised until

2023-04-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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