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technical support analyst - systems Verified Expired
Posted on January 24, 2023 by Employer details Innovatia, Inc
Job details
Education: Secondary (high) school graduation certificate. Work setting: Help desk. Government department and/or agency. Tasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Certificates, licences, memberships, and courses : Cisco certified network associate. Microsoft certified solutions associate (MCSA). VMware certified professional. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Linux. Networking software. Networking hardware. Networking security. MS Windows. Security and safety: Enhanced reliability security clearance. Confidential security clearance. Criminal record check. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: As per collective agreement. Long term benefits: Deferred Profit Sharing Plan (DPSP). Group insurance benefits. Life insurance. Long-term care insurance. Other benefits. Registered Retirement Savings Plan (RRSP). Other benefits: Wellness program.- LocationGatineau, QC
- Salary$50,000 to $55,000YEAR annually (to be negotiated) 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Night, Weekend, Shift, Overtime, Flexible Hours, Early Morning, Morning
- Start dateStarts as soon as 2023-03-10
- Benefits: Health benefits, Financial benefits, Long term benefits, Other benefits
- vacancies 8 vacancies
- Verified
- Source Job Bank #2315667
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Work setting
- Help desk
- Government department and/or agency
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Credentials
Certificates, licences, memberships, and courses
- Cisco certified network associate
- Microsoft certified solutions associate (MCSA)
- VMware certified professional
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Linux
- Networking software
- Networking hardware
- Networking security
- MS Windows
Additional information
Security and safety
- Enhanced reliability security clearance
- Confidential security clearance
- Criminal record check
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- As per collective agreement
Long term benefits
- Deferred Profit Sharing Plan (DPSP)
- Group insurance benefits
- Life insurance
- Long-term care insurance
- Other benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Wellness program
Employment groups Help -
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Veterans, Visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
- Date modified: