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technical support analyst - systems Verified Expired
Posted on January 24, 2023 by Employer details Skeena Resources Limited
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Help desk. Tasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Networking hardware. Intranet. Internet. Servers. Desktop applications. Security software. Word processing software. Presentation software. Communication software. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 3 years to less than 5 years.- LocationVancouver, BC
- Salary$55,000 to $75,000YEAR annually (to be negotiated) 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Flexible Hours, Morning
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Verified
- Source Job Bank #2318105
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
3 years to less than 5 years
Work setting
- Help desk
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Presentation software
- Communication software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
- Date modified: