customer service adviser
Title posted on Monster -
Customer Service Representative - Financial Banking services- Call Centre
Posted on January 25, 2023
Majorel USA Inc
Perform accurate and efficient front-line contact center functions for bank customers. This includes opening new Checking, Savings, IRA, and CD accounts, and responding to customer inquiries regarding account status. This position works within a team structure to provide quality customer care and efficient call/online handling. Position must be able to perform all the duties of CSR I, II and III. Position takes Escalated calls and may be required to assist with supervisory functions on intermittent basis.
Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus.
Handle, research, and resolve phone, online, and/or email inquiries/requests from customers
- LocationWaterloo, ON
- SalaryNot available
- Start date
Starts as soon as possible
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