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user support technician Verified Expired
Posted on January 26, 2023 by Employer details Hy-Tek Computer Sales and Service Ltd.
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Willing to relocate. Help desk. Internet Service Provider (ISP). Tasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Network+ Certification. A+ Certification. Computer and technology knowledge: Android. MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Image editing software. Project management software. Programming software. MS Office. MS Windows. SharePoint. TCP/IP. Wireless networks. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Willing to travel. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you available for the advertised start date?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current field of study?. What is your current level of study?. Experience: 2 years to less than 3 years. Other benefits: Free parking available.- LocationRocky Mountain House, AB
- Salary$20.10 to $28.85HOUR hourly (to be negotiated) 35 to 44 hours per week
- Terms of employment Permanent employmentFull time
- Day, To be determined, Morning
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2319799
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Willing to relocate
- Help desk
- Internet Service Provider (ISP)
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Programming software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
- Willing to travel
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Other benefits
- Free parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2023-02-25
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
- Date modified: