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systems technical support analyst Verified Expired
Posted on January 26, 2023 by Employer details Deltech Communications Group Inc
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Help desk. Tasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Certificates, licences, memberships, and courses : Cisco certified network associate. CompTIA Security+ Certification. Microsoft certified IT professional (MCITP). Microsoft certified technology specialist (MCTS). Certified Computing Professional (CCP). Certified Engineering Technologist (CET). A+ Certification. Computer and technology knowledge: Android. MAC. Device drivers. Networking hardware. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Presentation software. Image editing software. Computer-aided design (CAD). MS Windows. SQL. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Security and safety: Basic security clearance. Transportation/travel information: Willing to travel. Valid driver's licence. Travel expenses paid by employer. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Screening questions: Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: Will train. Green job: Involves duties and responsibilities that lead to positive environmental outcomes. Health benefits: Dental plan. Health care plan. Other benefits: Free parking available. Learning/training paid by employer. On-site amenities. Paid time off (volunteering or personal days). Team building opportunities. Travel insurance.- LocationPickering, ON
- Salary$40,000YEAR annually 37.5 to 40 hours per week
- Terms of employment Permanent employmentFull time
- 09:00 to 17:00
- Start dateStarts as soon as 2023-02-20
- Benefits: Health benefits, Other benefits
- vacancies 1 vacancy
- Verified
- Source Job Bank #2320261
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Will train
Green job
The employer stated that this is a green job because the position:
- Involves duties and responsibilities that lead to positive environmental outcomes
Work setting
- Help desk
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Credentials
Certificates, licences, memberships, and courses
- Cisco certified network associate
- CompTIA Security+ Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified technology specialist (MCTS)
- Certified Computing Professional (CCP)
- Certified Engineering Technologist (CET)
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- MAC
- Device drivers
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Presentation software
- Image editing software
- Computer-aided design (CAD)
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Basic security clearance
Transportation/travel information
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-02-09
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
- Date modified: