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customer service manager - retail Expired
Title posted on indeed.com - Retail Customer Service Manager
Posted on January 26, 2023 by Employer details Ikou Inc.
Job details
*Job description* *Retail and Customer Service Manager* *Job Responsibilities* The customer service manager will be working across all accounts and customers. We need a team-player that can uphold a high standard of excellence throughout the department. The Customer Service Manger will be expected to stand-in for employees in the Customer Service Department that require additional support (by absence or workload). Provide a buffer and point of communication with upper administration. Work with other CSRs and supports sales team as needed. Ensure a stellar customer experience. We are a fast-growing company that needs an experienced manager who can lead a team to perform at it?s highest standards, create measurable ways to monitor performance and also find the correct KPI metrics for our company. We will build a new program for training and maintaining an overseas CS team and that is also where we will need your expertise of a experienced and qualify manager. On the retail side, the Customer Service Manager will service customers in the showroom and grow new accounts where there are opportunities. If you are a well-rounded, highly qualified and determined Customer Service Manager that is looking for a great chance of working in supportive team with much opportunity of growth, then this is the job for you! *Responsibilities and Duties* * Provide immediate supervision over the Customer Service Department * Resolve escalated incoming issues from all Customer Service related fields * Create strategies and instruct Customer Service Employees to complete department tasks * Prioritize and promote company public relations: reviews are very important. we need someone well versed in knowing how to create good reviews, respond to reviews and solve bad reviews * Knowledge on how to navigate and promote on multiple social media platforms is a great asset * Provide training and confidence that all Customer Service employees are adequately trained. * Implement new programs such as the Customer Care program and overseas customer service team designed to give superior customer service to our clients. * dealing with accounts: receiving and processing. * Provide additional support to Customer Service employees when asked/ needed * Answer daily e-mails, take calls and make outbound calls * Create innovative ways to up-sell our products * Provide a great customer experience in the showroom * Look for opportunities of growth in business * Providing detailed reports of your job to the senior team *Qualifications and Skills* * Bi-lingual (French and Mandarin an asset) * Have managed a team of 6 plus people (experience managing overseas team is a huge asset) * Have designed training material * Understands how to monitor and track various aspects of the role (team performance, customers) * conduct reports for the executive team to analyze * Professional communication (spoken and e-mail) etiquette * Able to work in a fast-paced and intense environment * Highly organized, Quality focus, Problem-solving * Developing sophisticated market knowledge * Documentation skills, resolving conflict, analyzing information * Environmental moral promotion and empathy skills are highly valued Job Type: Full-time Benefits: * Casual dress * Company events * Dental care * Disability insurance * Discounted or free food * Extended health care * Flextime * Life insurance * On-site parking * Paid time off * Store discount * Vision care Schedule: * 8 hour shift Ability to commute: * Markham, ON: must be able to travel to Markham on a daily basis Education: * Secondary School (preferred) Experience: * Customer service: 8 years plus (preferred) Benefits: * Casual dress * Company events * Dental care * Life insurance * On-site parking * Store discount * Vision care * Wellness program Schedule: * Monday to Friday * Weekend availability Supplemental pay types: * Bonus pay * Commission pay * Overtime pay Job Type: Full-time Salary: $55,000.00-$60,000.00 per- LocationMarkham, ON
- Salary$55,000 to $60,000YEAR annually
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #8430792019
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