2222116
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user support technician Verified

Posted on November 10, 2023 by Employer details 2645862 Ontario Inc.

Job details

  • LocationMississauga, ON
  • Salary31.00 hourly / 35 to 40 hours per week
  • Terms of employment Permanent employmentFull time
  • Day, Evening, Night, Shift, On Call, Early Morning, Morning
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2672958

Overview

Languages

English

Education

  • College/CEGEP

Experience

7 months to less than 1 year

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 5-10 people

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Employment groups Help - Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Veterans, Visible minorities, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

Advertised until

2024-03-09

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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2645862 Ontario Inc.

  • Information and cultural industries
  • 4 job postings advertised
  • Medium-sized business (between 5 and 100 employees)
  • 1 business location
  • View business profile

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