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user support technician Verified

Posted on January 10, 2024 by Employer details Schindler Consulting

Job details

  • Location337-10271 Yonge StreetRichmond Hill, ONL4C 3B5
  • Salary28.85 hourly / 30 hours per week
  • Terms of employment Permanent employmentFull time
  • Start date Starts as soon as possible
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2747125

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • Internet
  • Desktop applications
  • File management software
  • Communication software
  • MS Windows

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

Advertised until

2024-04-24

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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Schindler Consulting

  • Information and cultural industries
  • 9 job postings advertised
  • Small business (under 5 employees)
  • 3 business locations
  • View business profile

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