6440916
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customer information service representative - retail Verified

Posted on April 03, 2024 by Employer details FineLine Tube Products

Job details

  • Location528 Upper Brookside Rd.Upper Brookside, NSB6L 2X4
  • Salary18.00 to 22.00 hourly (To be negotiated) / 25 to 40 hours per week
  • Terms of employment Permanent employmentPart time leading to full time
  • Day, Evening, Shift, To be determined, 08:00 to 19:00
  • Start date Starts as soon as possible
  • Benefits: Health benefits, Financial benefits, Other benefits
  • vacancies 1 vacancy
  • Verified
  • Source Job Bank #2864059

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Experience

Experience an asset

Work setting

  • Rural area
  • Retail/wholesale establishment/distribution centre

Responsibilities

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Explain procedures, risks and benefits to clients
  • Answer clients' inquiries and provide information
  • Resolve product and service related problems
  • Assess client’s needs and resources to recommend the appropriate goods or services
  • Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

Computer and technology knowledge

  • Microsoft Publisher
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office
  • Spreadsheet
  • Zoho CRM
  • Electronic mail

Type of experience

  • Call centre

Additional information

Transportation/travel information

  • Own transportation
  • Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
  • Sitting

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits

Other benefits

  • Free parking available

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

Advertised until

2024-04-17

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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