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guest service agent

Posted on May 12, 2026 by Employer details Vancouver Airport Marriott Hotel

Job details

The Vancouver Airport Marriott Hotel offers guests the best of many worlds: The luxury of an upscale Hotel just minutes to the Vancouver International Airport, the convenience of being located in the heart of Richmond, and residing steps from plentiful shopping and unforgettable cultural experiences! Guests thrive with a restful sleep in our modern guest rooms and can connect with family and friends in the welcoming Great Room just prior to experiencing the tantalizing flavors of 75 West Coast Grill! RESPONSIBILITIES: · Warmly welcomes Hotel guests and clients; ready and prepared to respond as required; anticipating guest needs, acknowledging Marriott Bonvoy/loyal guests with personalization, attention to detail and ?Wonderful Hospitality. Always.? · Supply guests with directions, information, local recommendations, luggage assistance including luggage storage/retrieval, arrange transportation, maintenance of guest carts, porterage services and provide other relative guest service requests as required · Process all guest check-ins, check-outs, room assignments and room changes · Activate/reissue room keys with diligence and safety/security top of mind · Verify and adjust billing for guests, securing all necessary payments as required · Coordinate with Housekeeping to track room status · Operate telephone switchboard station when required · Run and check daily reports, contingency lists and credit card authorization reports · Answer and process all guest calls, questions and concerns; follow up to ensure each has been met/exceeded to guests? satisfaction · Partners with all associates and departments to ensure the overall guest satisfaction according to the Marriott Brand Standards are consistently and efficiently delivered from pre-arrival to post arrival as required · Supports the night audit team with relief shifts and other tasks as required · Other tasks as assigned by manager QUALIFICATIONS: · Experience working in a hotel front office for one year preferred *· *_*Flexible availability to work any shift; day, evenings, \*overnight-graveyard, weekends, stat holidays without restrictions*_ · Must have good interpersonal skills and professional etiquette · Good communication skills; written and spoken English required · Outstanding team player, able to support all colleagues · Great initiative and a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently · Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha) · Must work well under pressure and be detail oriented · Can lift up to 50 pounds _The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._ Job Type: Full-time Pay: $26.00-$28.00 per hour Benefits: * Company events * Dental care * Discounted or free food * Extended health care * Life insurance * On-site gym * On-site parking * Paid time off * Tuition reimbursement * Vision care Ability to commute/relocate: * Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required) Application question(s): * Can you commit to working overnight-graveyard shifts as business requires? Work Location: In person