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guest service agent

Posted on May 13, 2026 by Employer details Best Western Voyageur Place Hotel

Job details

*Overview of position:* *Best Western Voyageur Place Hotel *is an award-winning hotel located in the heart of Newmarket, right across from Upper Canada Mall. We are ranked #1 on TripAdvisor for Newmarket and are consistently praised by our guests for our stellar customer service and cleanliness. We are currently seeking a full time Front Desk Guest Service Agent. The job functions include accurately and efficiently handling all hotel reservations, registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. You will represent the hotel to our guests throughout all stages of their stay, ensuring every guest receives superior customer care. *Responsibilities:* Responsibilities and essential job duties for this role will include, but are not limited to, the following: * Uses "Visual Matrix" reservation software to perform same-day and future reservations/cancellations. * Handles all aspects of arrivals and departures including monetary transactions and payment processes. * Manages and resolves guest complaints in a professional and courteous manner. Escalates issues to management when necessary. * Maintains guests? privacy. * Coordinates and communicates, both verbally and in writing, to current and potential guests about bookings and the property?s amenities. * Operates multi-line switchboard. * Maintains a high level of professional appearance and demeanor. * Reports any unusual occurrences or requests to the supervisor or manager. * Other duties as assigned. *Qualifications:* * High school graduate and/or equivalent experience. * Working experience with Visual Matrix (property management system) is a definite asset. * Minimum of one year of customer service experience required, preferably in a hotel setting. * Works proficiently as a team member and independently * Must show initiative and be self-motivated. * Ability to understand and adhere to proper cash handling policies and procedures. * Outstanding verbal and written communication and organization skills. * Must maintain a high level of professionalism. * Working knowledge of proper telephone etiquette. * Must be competent with Microsoft Office programs such as Word and Excel * Ability to work a flexible schedule, including weekends and holidays. * The hotel is staffed 24-7-365. There are a variety of shifts to cover these hours, with a majority of them being 7AM-3PM and 3PM-11PM. Job Type: Full-time Pay: From $19.00 per hour Work Location: In person