Job description Hotel Manager in Canada

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "hotel manager" was moved from the group Accommodation service managers (NOC 0632) to the group Accommodation service managers (NOC 60031).

Find out what work is like for a hotel manager in Canada. This work description is applicable to all Accommodation service managers (NOC 60031).

Accommodation service managers


Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Job duties

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with suppliers for the provision of materials and supplies
  • Recruit and supervise staff, oversee training and set work schedules
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Resolve customer complaints.

Job titles

  • bed and breakfast operator
  • front desk manager - accommodation services
  • guest-house operator
  • hotel assistant manager
  • hotel director
  • hotel manager
  • motel manager
  • reservations manager
  • seasonal resort manager
  • ski resort manager
  • tourist home operator

Related occupations

Source National Occupational Classification

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