Job description Retail Store Supervisor near Cranbrook (BC)
National Occupational Classification update
We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "retail store supervisor" was moved from the group Retail sales supervisors (NOC 6211) to the group Retail sales supervisors (NOC 62010).
Find out what work is like for a retail store supervisor in Canada. This work description is applicable to all Retail sales supervisors (NOC 62010).
Retail sales supervisors
Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64.100), Cashiers (65.100), Store shelf stockers, clerks and order fillers (65.102) and Other sales related occupations (65.109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Authorize payments and the return of merchandise
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff and monitor and report on performance
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
- department store supervisor
- head cashier
- liquor store supervisor
- produce department supervisor
- rental service supervisor
- retail sales route supervisor
- telemarketing supervisor
- Technical sales specialists - wholesale trade
- Service supervisors (6202)
- Retail and wholesale trade managers
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