Job prospects Information Clerk - Customer Service in Prince Edward Island
Job opportunities for Other customer and information services representatives (NOC 6552) are fair in Prince Edward Island over the next 3 years. This job outlook is also applicable to people working as an information clerk - customer service.
Job opportunities in Prince Edward Island
The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Prince Edward Island for the 2019-2021 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
- High employee turnover in this occupation could lead to additional employment opportunities.
Key employers include the administrative and support services industry, particularly firms that provide business support services, the information and cultural industry, mostly by wired telecommunication carriers, as well as the wholesale and retail trade industries.
Technological advancements such as automated telephone systems and self-serve applications over the Internet will limit employment growth in the long term and alter the job functions of this occupation. Due to the entry-level nature of this occupation, prevalence of part-time work, and relatively young and large workforce, most openings should arise from staff turnover.
Applicants with strong communication, customer service experience and conflict resolution skills, and who possess knowledge of a second language, will have improved prospects. Workers with flexible schedules will also have an improved employment outlook, as workers in this occupation may work various shifts to accommodate customers.
Employment in this occupation will be boosted by the importance given to customer service in the service sector.
Here are some key facts about Other customer and information services representatives in the Prince Edward Island region:
- Approximately 750 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 61%
- Other retail stores (NAICS 44-45, except 445): 7%
- Federal government public administration (NAICS 911): 5%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 82% compared to 83% for all occupations
- Part-time workers: 18% compared to 17% for all occupations
- 67% of other customer and information services representatives work all year, while 33% work only part of the year, compared to 58% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 23 weeks compared to 27 weeks for all occupations.
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Job prospects elsewhere in Canada
We expect that the labour supply and demand for Other customer and information services representatives (NOC 6552) will be balanced in Canada over the next 10 years.
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