Job prospects Information Clerk - Customer Service in Québec
Job opportunities for Other customer and information services representatives (NOC 6552) are fair in Québec over the next 3 years. This job outlook is also applicable to people working as an information clerk - customer service.
Job opportunities in Québec
The employment outlook will be fair for Other customer and information services representatives (NOC 6552) in Québec for the 2019-2021 period.
The following factors contributed to this outlook:
- Employment growth will lead to a moderate number of new positions.
- A moderate number of positions will become available due to retirements.
- There are several unemployed workers with recent experience in this occupation.
Training requirements may vary by employer. In general, a high school diploma or equivalent is required. Some more technical jobs may require industry-specific knowledge and vocational education at the secondary or college level, or experience in sales or clerical work. Employers are looking for candidates who demonstrate professionalism, who are able to communicate effectively, solve problems, adapt and work in teams, and who have a sense of planning and organization. Most employers offer basic training and on-the-job training.
This occupation is evolving with the emphasis on customer service in the service sector. In fact, to cope with increased competition, many companies are trying to differentiate themselves by the quality of their customer service. Attracting new customers and keeping satisfied customers enables companies to increase their market share, which benefits the profession, which is also subject to trends that influence employment in call centers, namely competition from countries with low labour costs and Quebec's ability to attract new investments.
Here are some key facts about Other customer and information services representatives in Québec:
- Approximately 41,150 people work in this occupation.
- Other customer and information services representatives mainly work in the following sectors:
- Management and administrative services (NAICS 55, 56): 16%
- Other retail stores (NAICS 44-45, except 445): 14%
- Information and cultural industries (NAICS 51): 11%
- Wholesale trade (NAICS 41): 8%
- Finance, insurance, real estate and leasing (NAICS 52, 53): 7%
- The distribution of full-time and part-time workers in this occupation is:
- Full-time workers: 77% compared to 80% for all occupations
- Part-time workers: 23% compared to 20% for all occupations
- 58% of other customer and information services representatives work all year, while 42% work only part of the year, compared to 58% and 42% respectively among all occupations. Those who worked only part of the year did so for an average of 32 weeks compared to 33 weeks for all occupations.
- Less than 5% of other customer and information services representatives are self-employed compared to an average of 12% for all occupations.
Breakdown by region
Explore job prospects in Québec by economic region.
|Abitibi-Témiscamingue Region||Fair Fair|
|Bas-Saint-Laurent Region||Fair Fair|
|Capitale-Nationale Region||Good Good|
|Centre-du-Québec Region||Fair Fair|
|Chaudière-Appalaches Region||Good Good|
|Côte-Nord Region||Fair Fair|
|Estrie Region||Fair Fair|
|Gaspésie–Îles-de-la-Madeleine Region||Fair Fair|
|Lanaudière Region||Fair Fair|
|Laurentides Region||Fair Fair|
|Laval Region||Fair Fair|
|Mauricie Region||Fair Fair|
|Montréal Region||Fair Fair|
|Montérégie Region||Fair Fair|
|Nord-du-Québec Region||Fair Fair|
|Outaouais Region||Fair Fair|
|Saguenay–Lac-Saint-Jean Region||Fair Fair|
You can also look at this data on a map. Go to LMI Explore
Job prospects elsewhere in Canada
We expect that the labour supply and demand for Other customer and information services representatives (NOC 6552) will be balanced in Canada over the next 10 years.
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