Job prospects Information Clerk - Customer Service in the Chaudière-Appalaches Region

Explore current and future job prospects for Other customer and information services representatives in the Chaudière-Appalaches Region. These trends also apply to people working as an information clerk - customer service.

Note that the current 2019-2021 Employment Outlook was published in December 2019 based on information available at that time.

Recent trends

Balanced labour market

The prospect of finding work in this occupation was fair over the past few years (2016-2018). The number of job openings was about the same as the number of workers available.

Source Labour Market Information | Recent Trends Methodology

Job prospects

information clerk - customer service
Outlook over the next 3 years
Good Good

The employment outlook will be good for Other customer and information services representatives (NOC 6552) in the Chaudière - Appalaches region for the 2019-2021 period.

The following factors contributed to this outlook:

  • Employment growth will lead to a moderate number of new positions.
  • Several positions will become available due to retirements.
  • There are a small number of unemployed workers with recent experience in this occupation.

Training requirements may vary by employer. In general, a high school diploma or equivalent is required. Some more technical jobs may require industry-specific knowledge and vocational education at the secondary or college level, or experience in sales or clerical work. Employers are looking for candidates who demonstrate professionalism, who are able to communicate effectively, solve problems, adapt and work in teams, and who have a sense of planning and organization. Most employers offer basic training and on-the-job training.

This occupation is evolving with the emphasis on customer service in the service sector. In fact, to cope with increased competition, many companies are trying to differentiate themselves by the quality of their customer service. Attracting new customers and keeping satisfied customers enables companies to increase their market share, which benefits the profession, which is also subject to trends that influence employment in call centers, namely competition from countries with low labour costs and Quebec's ability to attract new investments.

Here are some key facts about Other customer and information services representatives in the Chaudière - Appalaches region:

  • Approximately 1,590 people work in this occupation.
  • Other customer and information services representatives mainly work in the following sectors:
    • Retail Trade (NAICS 44-45): 24%
    • Management and Administrative Services (NAICS 55-56): 8%
    • Information, cultural, arts, entertainment and recreation services (NAICS 51, 71): 8%
    • Wholesale trade (NAICS 41): 7%
    • Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 7%
  • Source Labour Market Information | Outlook Methodology

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