Job prospects Collector in Ontario

Job opportunities for Collectors (NOC 1435) are fair in Ontario over the next 3 years. This job outlook is also applicable to people working as a collector.

Note that the current 2019-2021 employment prospects were published in December 2019 based on information available at that time. We are working to update this information as soon as possible. In the meantime, visit the Canadian Online Job Posting Dashboard to find the latest data on the demand and work requirements for this occupation. You can also read our newly updated sectoral profiles to learn about recent developments for key economic sectors in your region.

Job opportunities in Ontario

Outlook over the next 3 years

The employment outlook will be fair for Collectors (NOC 1435) in Ontario for the 2019-2021 period.

The following factors contributed to this outlook:

  • Employment growth will lead to several new positions.
  • Several positions will become available due to retirements.
  • There are a moderate number of unemployed workers with recent experience in this occupation.

Employment has weakened in this occupation over the last decade.

Collectors are employed in all major industry categories, but most are in the business support services industry, specifically debt collection agencies. The in-house debt collection departments of financial institutions are other key employers.

Consumer debt levels continue to increase in Canada, including a growing proportion of mortgage debt. Currently, interest rates are low, but future increases in coming years could prove difficult for consumers. Also, Ontario has a large business base and a few jobs will be created for workers to pursue payments on past due customer accounts.

While these activities will continue to generate demand for debt collection services, the level of work opportunities for collectors may be tempered due to factors such as technological advancement. Employers in this industry have access to predictive dialing, automated calling systems, and improved debt collection software which can increase worker productivity in the debt collection process. Changes made to the Collection and Settlement Services Act in 2015 may also affect job opportunities for these workers.

Collectors have minimal requirements for entry into the occupation, therefore staff turnover is expected to be a significant source of future job openings. Individuals with knowledge of the Canadian Collection and Debt Settlement Services Act, previous industry-specific experience, and an ability to work evenings and weekends are expected to have more favourable job opportunities. Employers also tend to seek candidates with strong computing and keyboarding skills. The ability to speak both English and French is considered an asset for some positions.

Collection agencies, including third-party collectors operating in the province must be registered with the Government of Ontario.

Here are some key facts about Collectors in the Ontario region:

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