Skills Hotel Manager in Canada

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "hotel manager" was moved from the group Accommodation service managers (NOC 0632) to the group Accommodation service managers (NOC 60031).

Find out what skills you typically need to work as a hotel manager in Canada. These skills are applicable to all Accommodation service managers (NOC 60031).

Tasks

  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare budgets and monitor revenues and expenses
  • Prepare marketing plans
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

    Skills

  • Analysis Help -
    • Projecting Outcomes
    • Researching and Investigating
    • Planning
    • Examining and Diagnosing
    • Analyzing Information
    • Inspecting and Testing
  • Management Help -
    • Strategic Planning
    • Leading and Motivating
    • Allocating and Controlling Resources
    • Evaluating
    • Co-ordinating and Organizing
    • Recruiting and Hiring
    • Supervising
  • Communication Help -
    • Negotiating and Adjudicating
    • Liaising and Networking
    • Teaching and Training
    • Professional Communicating
    • Advising and Consulting
    • Promoting and Selling
    • Interviewing

    Knowledge

  • Law and Public Safety Help -
    • Law, Government, and Jurisprudence
    • Public Safety and Security
  • Business, Finance and Management Help -
    • Business Management
    • Business Administration
    • Finance
    • Economics
    • Accounting
    • Personnel and Human Resources
    • Clerical
    • Sales
    • Marketing
    • Client Service
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