Skills Shelf Stocker - Supermarket near Toronto (ON)

Find out what skills you typically need to work as a shelf stocker - supermarket in Canada. These skills are applicable to all Store shelf stockers, clerks and order fillers (NOC 6622).

Expertise

People working in this occupation usually apply the following skill set.

  • Bag, box or parcel purchases for customers, for shipment or delivery
  • Carry customer's purchases to parking lot and pack orders in customers' vehicles
  • Obtain articles for customers from shelf or stockroom
  • Direct customers to location of articles sought
  • Unpack products received by store and count, weigh or sort items
  • Maintain computerized stock inventory
  • Order stock
  • Record incoming stock
  • Stock shelves and display areas
  • Keep stock clean and in order
  • Price items using stamp or stickers according to price list
  • Attach protective devices to products to protect against shoplifting
  • Fill mail or electronic orders from warehouse stock
  • Perform general cleaning duties (i.e. sweeping, mopping floors)
  • Operate computer for electronic commerce transactions
  • Operate cash register
  • Operate electric palette jack
  • Operate forklift
  • Provide customer service
  • Order picking

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Essential skills

See how the 9 essential skills apply to this occupation.

ReadingService Station Attendants
  • Read notes on bulletin boards outlining special duties to be completed. (1)
  • Read memos from head office on such topics as changes to credit-card policy. (2)
  • Read safety procedures and regulations, outlining what to do in case of a gas spill and how to deal with toxic substances, such as gas and diesel fuel, on the skin. (3)
Grocery Clerks
  • Read Material Safety Data Sheets (MSDS) to verify the proper handling of various products. (2)
  • Read procedures manuals to learn codes or to learn about shelving, ordering and discounting. (3)
Door-to-Door Salespersons
  • Read product information pamphlets and promotional material to describe the company's products to customers. (2)
  • Read contracts and dealer agreements. (3)
Telemarketers
  • Read scripts of sales presentations, which they use when speaking to customers. (2)
Document useService Station Attendants
  • Read the labels on products such as windshield-washer fluid and oil to get the right type for the customer's needs. They also read signs and labels on gas and propane pumps. (1)
  • Complete credit card forms, filling in the date, the amount of the purchase and the licence number. (1)
  • Fill in cash balance sheets. (2)
Grocery Clerks and Store Shelf Stockers
  • Read shelf labels, sale-price signs and product code lists. (1)
  • Read shipping forms, checking off received stock on the invoice. (2)
Door-to-Door salespersons
  • Refer to price listings presented in graphs. (2)
  • Complete order forms and repair forms, when making a new sale or providing post-sale service. (2)
Home Demonstrators
  • Interpret complex charts and tables when reviewing manufacturers' research findings. (3)
Telemarketers
  • Complete forms at the successful close of a sale. (2)
WritingService Station Attendants, Grocery Clerks and Store Shelf Stockers
  • Write reminders to themselves to re-order supplies. They also write brief notes to co-workers on the next shift. (1)
  • Complete daily logs, noting problems with customers or messages from suppliers. (1)
Grocery Clerks
  • Write notes to their supervisors, indicating special requests from customers which involve placing new orders. (1)
Direct Distributors (Retail)
  • Write letters to customers and potential customers, outlining the advantages of their products. (2)
Telemarketers
  • Fill in forms to describe complaints which potential customers have made about the product or service being marketed. They also write "call back" notes. (2)
Door-to-Door Salespersons
  • Complete contracts, typically consisting of short entries and fill-in-the blanks. (1)
Home Demonstrators
  • Write supplements to advertising and promotional material from the company to tailor it to the community. (3)
NumeracyMoney Math
  • Service station attendants accept payment from customers and provide change. (1)
  • Telemarketers calculate commissions. (2)
  • Door-to-door salespersons calculate bills, including taxes and discounts. (3)
Scheduling, Budgeting & Accounting Math
  • Grocery clerks take rolls of coins and packets of bills to cashiers, verifying and recording the amount provided. (1)
  • Door-to-door salespersons record their sales and costs in financial reports. (1)
Measurement and Calculation Math
  • Grocery clerks weigh fruit and vegetables for customers. (1)
  • Service station attendants use long rods to measure fuel levels in underground tanks and measure levels of engine oil in vehicles, using dipsticks. (1)
  • Service station attendants also weigh propane bottles and their nozzles, converting water capacity of the bottles to pounds. (2)
  • Vacuum cleaner salespersons measure rooms to determine, for example, how many feet of piping are needed to install a central vacuum. (3)
Data Analysis Math
  • Grocery clerks and store shelf stockers compare the amount of fat in one product with another, when helping customers make purchasing decisions. (1)
  • Direct distributors (retail) calculate average monthly sales for the year and compare them to the previous year. (2)
Numerical Estimation
  • Grocery clerks and store shelf stockers estimate how many boxes of a product are needed to fill available shelf space. (2)
  • Door-to-door salespersons estimate the cost of repairs. (2)
Oral communicationGrocery Clerks
  • Listen for cashiers paging packers on the intercom. (1)
  • Interact with customers to help them find products. (1)
  • Interact with managers frequently to receive work instructions. Sales personnel communicate with a team leader or manager regularly to share product information. (2)
Service Station Attendants
  • Take customers' fuel orders. (1)
  • Discuss products with visiting suppliers, passing along key information to supervisors. (2)
  • May participate in monthly staff meetings with supervisors and co-workers to discuss ways to provide better service. (2)
Door-to-Door Salespersons
  • Promote their products directly to customers. (3)
Telemarketers
  • Discuss their approaches with co-workers to determine which techniques are successful. (2)
Thinking

Problem Solving

Grocery Clerks
  • Check prices for cashiers when the scanner will not read the price codes. They check bar codes, shelf labels and office lists. (1)
Store Shelf Stockers
  • May have difficulty fitting new products into existing displays. They must integrate the products into the display without ruining its appearance. (1)
Service Station Attendants
  • May find that caps leading to underground tanks are frozen in winter. They use hot water and salt to resolve the problem. (1)
  • May find that credit cards are rejected after a fill-up has been completed or serve customers who suddenly discover they have no money. They may record the licence number and ask the customer to return the next day. (2)
Sales Representatives
  • May encounter customers who change their orders several times, creating problems in billing and delivery. They review the orders carefully with the customers, explaining alternative purchases which may better serve their needs or budgets. (2)
Telemarketers
  • On closing a sale, may have to deal with customers who are reluctant to give credit information over the phone. They use persuasion to ensure they do not lose the sale. (2)

Decision Making

Service Station Attendants
  • Decide when to refuse cigarette sales to young persons who will not provide proof of age. (1)
  • Decide when to get payment from a customer before the fill-up. (1)
  • Decide whether to patch a defective tire or to plug it. They make the decision based on the size of the hole, its location and the customer's time constraints. (2)
Grocery Clerks and Store Shelf Stockers
  • Decide which fruit and vegetables to throw away when stocking the produce area. (1)
  • Decide whether a returned item should be put back on the shelf, based on its condition and the reason it was returned. (2)
Door-to-Door Salespersons
  • Decide what incentives to offer customers. These may be discounts, trade-ins or gifts. They make these decisions carefully since they may have to personally cover the costs of the bonuses. (2)
Sales Consultants
  • Decide how many appointments to book in a week and how much time is needed for each. (2)
Sales Distributors
  • Decide how to market their products to different groups and how to expand their market. (3)
Critical Thinking

Critical Thinking information was not collected for this profile.

Job Task Planning and Organizing

Service station attendants do some weekly planning, performing certain duties on specific days of the week. For example, they may take inventory on Mondays and receive and store special oil orders on Tuesdays. The workflow is determined by the volume of customers. Little planning is needed to perform most functions at the pump. However, some short-term planning is needed if mechanics request service station attendants to perform minor repairs during the day.

Grocery clerks and store shelf stockers have many routine duties but they are frequently interrupted by sudden needs, such as price-checks or customer requests. While their daily duties are set by supervisors, they have some flexibility to determine the sequence of their tasks. This may involve some co-ordination with co-workers.

Door-to-door sales personnel generally plan their own workdays, with little input from branch managers. They must juggle appointments, many of which occur on weekends and evenings when customers are available. Given the variety of neighbourhoods and customers, there is little routine. Telemarketers schedules, on the other hand, are closely controlled by supervisors who provide guidelines, lists and deadlines. (3)

Significant Use of Memory
  • Service station attendants remember changes in product prices and the preferences of repeat customers, such as a customer who regularly requests a special synthetic oil.
  • Grocery clerks and shelf stockers remember a wide range of computer stock numbers. They also remember the specific size, brand and quantity of an item they are price checking.
  • Door-to-door salespersons remember details and features of items they sell. They recall details of conversations with customers so that they do not confuse orders.
  • Telemarketers memorize the script used to market a product and recall the details of customer callbacks.
Finding Information
  • Service station attendants look up suppliers' phone numbers on lists or in directories to re-order supplies such as gas, oil and windshield-washer fluids. (1)
  • Door-to-door salespersons find information in product manuals. They use city maps to locate customers' addresses. (1)
  • Grocery clerks and store shelf stockers refer to stock lists and price sheets to make decisions about what to stock on empty shelf space. (2)
  • Telemarketers use postal-code directories to target prospective clients in various economic groups. (2)
Digital technology
  • Use other computer applications. For example, service station attendants and grocery clerks may use computerized cash registers. Service station attendants may enter price changes into a computer till, using menu-driven prompts and calling for authorization from suppliers. Grocery clerks may respond to prompts on the computer to enter price changes for weekly specials. (1)
  • Door-to-door salespersons may write letters to customers. Telemarketers may use merge codes to produce letters. (2)
  • Door-to-door salespersons may use a database to track customers and product warranties. (2)
Additional informationOther Essential Skills:

Working with Others

Workers in these sales and related occupations mainly work independently. They co-ordinate some activities with supervisors or managers.

Continuous Learning

Workers in these sales and related occupations learn on-the-job from co-workers. They may participate in training programs to learn about procedures and products.

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