Skills Retail Store Supervisor in Canada

Find out what skills you typically need to work as a retail store supervisor in Canada. These skills are applicable to all Retail sales supervisors (NOC 62010).

Tasks

  • Assign sales workers to duties
  • Hire and train or arrange for training of staff
  • Authorize payments by cheque
  • Order merchandise
  • Authorize return of merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes, merchandising and personnel matters
  • Organize and maintain inventory
  • Resolve problems that arise, such as customer complaints and supply shortages
  • Supervise and co-ordinate activities of workers

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Handling Goods and Materials

Working with goods and materials manually or with machines.

Building

Working with materials to construct, renovate and maintain structures.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Service and Care

Taking care of the needs of people and animals.

Communication

Using communication skills to share information, advise and influence.

Creative Expression Help - Creative Expression
  • Designing

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Designing
Producing work based on aesthetic or functional design concepts.

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Analysis Help - Analysis
  • Analyzing Information
  • Planning
  • Projecting Outcomes

Analysis

Examining and evaluating information.

Analyzing Information
Examining data or facts to determine appropriate actions or recommendations.
Planning
Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.
Projecting Outcomes
Estimating the results of an action or a series of actions.
Management Help - Management
  • Supervising

Management

Taking charge of the direction and resources of an organization.

Supervising
Directing and monitoring the performance of others.

Knowledge

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Business, Finance and Management Help - Business, Finance and Management
  • Client Service
  • Sales
  • Personnel and Human Resources
  • Business Management

Business, Finance and Management

Knowledge related to organization and control of business activities.

Client Service
Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
Sales
Knowledge of principles and practices for displaying, promoting and selling products or services.
Personnel and Human Resources
Knowledge of the principles and practices of human resources management.
Business Management
Knowledge related to the planning, organizing, staffing, leading or directing of organizations including principles and practices of accounting, the disposition of human and material resources, public relations, evaluation, sales and marketing, and economics.
Labour Market Information Survey
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