Skills Superannuation Clerk - Financial Sector in Manitoba

Find out what skills you typically need to work as a superannuation clerk - financial sector in Canada. These skills are applicable to all Banking, insurance and other financial clerks (NOC 1434).

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Essential skills

See how the 9 essential skills apply to this occupation. This section will be updated soon.

Reading
  • Read short notes from co-workers, e.g. read notes from co-workers to learn about upcoming meetings. (1)
  • Read short text entries on forms, e.g. read short comments on invoices accompanying letters to learn about payments. (1)
  • Read email messages, memos and bulletins, e.g. read memos and bulletins to learn about policy changes and recent criminal activities related to bank fraud. (2)
  • Read sequenced procedures and instructions, e.g. read procedure manuals to learn about security measures when handling money and sequenced instructions to learn how to respond to attempted robberies. (3)
  • Read a variety of policy and procedure manuals, e.g. read manuals to learn about privacy protection, banking policies and insurance plans. (3)
  • Read computer instruction manuals, e.g. read software manuals and help files to learn how to operate new accounting software. (3)
  • May read applications for financial services, e.g. read Registered Retirement Savings Plans to learn about their terms and conditions and how to complete applications. (3)
  • May read e-bulletins, newsletters and compliance instructions from government organizations, such as Revenue Canada, to stay up-to-date on rules and regulations. (3)
Document use
  • Locate data, such as names, dates and codes, on file tabs. (1)
  • Enter data into a variety of forms, e.g. enter data, such as names, dates, times, dollar values and account numbers, into forms used for deposits, withdrawals, Registered Retirement Savings Plans and insurance applications. (2)
  • Locate data in a variety of lists and tables, e.g. locate dates, rates and values on foreign exchange rate tables. (2)
  • May review pie or bar charts to understand the performance of investments over time. (2)
  • May complete complex forms, e.g. fill out detailed forms to complete insurance applications. (3)
  • May scan complex tables and schedules, e.g. locate dates, values and rates on promotional material for investments. (3)
Writing
  • Write reminders and short notes to co-workers, e.g. write notes to co-workers to inform them about upcoming appointments with customers. (1)
  • Write comments in the remarks sections of forms, e.g. bank clerks write short comments on loan applications to outline special considerations. (1)
  • May write short email messages, e.g. insurance clerks write email messages to brokers requesting information on insurance charges and premiums. (2)
  • May write notes to document customer requests and required changes to insurance policies. (2)
  • May write short reports, e.g. may write short reports to explain the corrections made to loan documents after examination by inspectors. (2)
  • May write letters, e.g. write letters to credit bureaus to correct credit history errors and to brokers requesting information on insurance charges and premiums. (2)
  • May write longer letters, e.g. insurance clerks write detailed letters to customers to provide quotations and explain the terms of insurance coverage. (3)
Numeracy
  • Receive payments in the form of cheques, transfers and money orders. (1)
  • May record amounts payable and receivable against various accounts in general ledgers. (1)
  • May compare withdrawal amounts to the money available in bank accounts. (1)
  • Estimate the value of investments at specified times prior to maturity to illustrate the advantages of compound interest to customers. (1)
  • Estimate the amount of time it will take to enter data into the computer. (1)
  • May calculate interest on loans and investments, using applicable rates. (2)
  • Compare transactions to financial postings to identify errors and reconcile accounts. (2)
  • May prepare financial summaries, such as summaries showing mortgage tax arrears. (2)
  • Calculate the area of houses or rooms to prepare home insurance quotations. (2)
  • May prepare statistics comparing the number of clients who renewed their policies for another year to the number who did not renew, in order to develop marketing plans. (2)
  • May estimate the size and value of a property and its contents. (2)
  • Prepare quotations for customers including calculation of applicable fees, discounts, currency exchange rates and taxes. (3)
  • May compare fee structures and investment options to determine the investments that best meet a customer's needs. (3)
Oral communication
  • Leave and listen to messages, e.g. leave voicemail messages with customers to request information, such as mailing addresses, and set-up appointments. (1)
  • Exchange information with co-workers, e.g. speak with supervisors to obtain approvals and discuss customer accounts. (2)
  • Talk to customers to provide services relating to matters, such as banking and insurance products, ensuring they communicate legal and technical terms in clear language. (2)
  • Participate during staff meetings, e.g. discuss products, objectives and service improvement strategies during staff meetings. (2)
  • Talk to benefit administrators and representatives of insurance companies, car repair shops and notaries to process claims. (2)
  • Provide detailed information to customers under demanding circumstances, e.g. speak with recently widowed spouses about the terms and conditions of insurance policies. (3)
  • Speak with difficult and demanding customers, e.g. be polite, tactful and firm when dealing with customers who become frustrated or angry. (3)
  • May provide detailed descriptions, e.g. provide highly detailed descriptions to police and other security personnel about the events that took place during a robbery. (3)
Thinking
  • Decide order of tasks and their priorities, e.g. decide the order in which to process customer inquires. (1)
  • Encounter clients who have missed the deadline for a loan payment. They forward a certified letter to the client requesting payment and, if the client does not take corrective action, may call in the loan. (2)
  • Find that financial records are inaccurate, incomplete or missing. They trace all related paperwork to identify the cause of the problem and make the appropriate adjustments as needed. (2)
  • Encounter angry and dissatisfied customers. They weigh the need for customer satisfaction with the account history to arrive at a solution that is acceptable to both parties. (2)
  • May choose or recommend methods and procedures for handling delinquent accounts, e.g. determine whether loans should be called or insurance policies cancelled. They need to consider several factors to make appropriate choices. (2)
  • Evaluate the completeness of documentation. They compare documentation provided by customers to the requirements stipulated by insurers and financial institutions to determine the documentation's readiness for submission. (2)
  • Assess the accuracy and reasonableness of financial reports generated using accounting software. They compare data to previous reports and use their experience to identify potential errors. (2)
  • Evaluate the reasonableness of loan and insurance requests. The compare requests to industry standards to isolate potentially erroneous or fraudulent loans and insurance requests. (2)
  • May evaluate the suitability of administrative procedures. They consider a number of factors including speed of service and common bottlenecks. (2)
  • Establish their priorities and decide how and when to complete their tasks. Their work plans are frequently disrupted by customers who require service in person or by phone. (2)
  • Locate information about customers by speaking with them and reading client files. (2)
  • Find information on loan policies and the performance of investment products by speaking with co-workers and reading brochures, manuals and annual reports. (2)
  • Obtain information on public programs, such as the Canada Pension Plan, by reading pamphlets, information circulars and speaking with officials in various government departments. (2)
  • May decide whether to give loans or insurance policies to customers, e.g. bank clerks consider credit ratings, loan amounts and lending policies to determine if applicants are eligible for a loan. (3)
  • Find the best insurance coverage for customers by speaking with them and insurance company representatives and reading manuals and brochures published by insurers. (3)
Digital technology
  • Use databases to retrieve up-to-date rates for investments and loans. (1)
  • Use bookkeeping, billing and accounting software to record financial transactions. (1)
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as summing figures and calculating interest charges. (1)
  • Use office equipment, such as printers, scanners, fax machines, copiers, binding machines and postage meters, to perform clerical tasks. (1)
  • May use basic features of word processing programs to write letters and document the outcome of conversations with customers. (2)
  • Use databases to enter and retrieve customer information, such as listings of accounts, loans and insurance policies. (2)
  • May use spreadsheets to track expenditures, such as costs for office supplies. (2)
  • May use bookkeeping, billing and accounting software to generate financial statements. (2)
  • May use intranets and email applications to exchange information and documents with co-workers, customers and brokers. (2)
  • May use browsers to access the Canada Revenue Agency website in order to source a variety of forms, schedules and guides. (2)
  • May use browsers and search engines to locate product information from suppliers, such as the cost of insurance. (2)
  • May use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • May use specialized software programs to input and track changes to customers' insurance policies and investments. (2)
  • May use video-conferencing hardware and software to meet with customers and co-workers online. (2)
  • May use advanced word processing features to create proposals that outline insurance coverage and pricing options. (3)
Additional informationWorking with Others

Banking, insurance and other financial clerks work as part of a team to service customers, exchange information with co-workers and co-ordinate work as required. They participate in staff meetings to discuss products, work processes, customer service and goals. Within this team context, they work independently to serve customers and perform clerical tasks.

Continuous Learning

Banking, insurance and other financial clerks have an ongoing need to learn to stay current on industry policies and procedures, which are subject to frequent change, and to acquire computer skills. They learn through on-the-job training, which may involve coaching from supervisors and co-workers and independent reading. They may also participate in short-term training courses or programs. Some workers are required to complete set amounts of continuing education each year in order to maintain their licenses.

Labour Market Information Survey
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