Skills Medical Office Assistant in Ontario

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "medical office assistant" was moved from the group Receptionists (NOC 1414) to the group Receptionists (NOC 14101).

Find out what skills you typically need to work as a medical office assistant in Canada. These skills are applicable to all Receptionists (NOC 14101).

Tasks

  • Greet people and direct them to contacts or service areas
  • Provide basic information to clients and the public
  • Obtain and process information required to provide services
  • Operate switchboard or telephone system
  • Order office supplies
  • Record and relay information
  • Schedule and confirm appointments
  • Send invoices
  • Maintain work records and logs
  • Receive and issue payments
  • Perform clerical duties, such as filing and sorting and distributing mail
  • Answer telephone and relay telephone calls and messages
  • Arrange teleconferences
  • Calculate billing charges
  • Monitor mobile radio or telephone
  • Provide directory assistance
  • Provide emergency services
  • Relay service to persons with disabilities

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

    Skills

    Handling Goods and Materials

    Working with goods and materials manually or with machines.

    Building

    Working with materials to construct, renovate and maintain structures.

    Operating and Repairing Equipment, Machinery and Vehicles

    Working with and/or repairing vehicles, machinery or stationary equipment.

    Working with Technological Equipment and Machinery

    Working with technical equipment, instruments, machinery and other systems.
  • Service and Care Help -
    • Serving Others

    Service and Care

    Taking care of the needs of people and animals.
    • Serving Others

      Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

  • Communication Help -
    • Interviewing

    Communication

    Using communication skills to share information, advise and influence.
    • Interviewing

      Conducting enquiries in a formal way to collect information or to determine opinions.

    Creative Expression

    Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.
  • Information Handling Help -
    • Processing Information

    Information Handling

    Creating and using systems for the storage and retrieval of knowledge and data.
    • Processing Information

      Inputting, recording, transcribing and updating data using electronic or manual information systems.

    Analysis

    Examining and evaluating information.

    Management

    Taking charge of the direction and resources of an organization.

    Knowledge

    Manufacturing and Production

    Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

    Communications and Transportation

    Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

    Law and Public Safety

    Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.
  • Social Sciences and Arts Help -
    • Languages Foreign

    Social Sciences and Arts

    Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.
    • Languages Foreign

      Knowledge of the structure and content of a foreign language including the meaning and spelling of words, rules of grammar and composition and pronunciation.

    Education and Training

    Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

    Health Services

    Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

    Mathematics and Science

    Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

    Engineering and Technology

    Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.
  • Business, Finance and Management Help -
    • Client Service
    • Clerical

    Business, Finance and Management

    Knowledge related to organization and control of business activities.
    • Client Service

      Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

    • Clerical

      Knowledge of office administrative and clerical practices and procedures.

Labour Market Information Survey
Date modified: