Skills Respirator Servicer And Fitter near Montréal (QC)

Find out what skills you typically need to work as a respirator servicer and fitter in Canada. These skills are applicable to all Other repairers and servicers (NOC 7445).

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Essential skills

See how the 9 essential skills apply to this occupation. This section will be updated soon.

Reading
  • Read notices about parts that have been cancelled and manufacturer updates. (1)
  • Read notes and letters from clients to obtain information describing repair problems and any related deadlines. (2)
  • Read manufacturers' brochures to obtain information on new products. (2)
  • Read articles in magazines and trade journals to learn about industry changes and consumer trends. (2)
  • Read client service contracts to obtain contact information and comply with service obligations such as those regarding pricing of repairs. (3)
  • Read manuals to repair products such as bicycles, pianos or sewing machines. (3)
  • Read information from multiple sources, such as parts lists, service manuals and regulations on tolerances, to integrate and synthesize information in planning a repair job. (4)
Document use
  • Read labels on supplies, such as epoxy or oil, to obtain information on how to use them and what to do in case of emergency. (1)
  • Read tables to locate part numbers. (2)
  • Read work order forms prepared by the manager to obtain work assignments. (2)
  • Read product specifications when diagnosing the cause of equipment failure. (3)
  • Interpret assembly and schematic drawings and scale drawings to replace a part or trace electronic circuits. (3)
Writing
  • Write notes to themselves, for example to describe how to reassemble parts they have taken apart. (1)
  • Write memos to their manager advising on the status of work orders completed and pending. (2)
  • Complete work order forms during the first interaction with the customer to record the customer's contact information and describe the problem and, while performing subsequent repairs, to record parts and labour information needed for billing. (2)
  • May write repair proposals to document a work plan and price proposal for the customer's review. (3)
  • May write reports after servicing equipment, such as industrial scales, to provide a detailed description of the technical problems, the work completed and evidence indicating that the problem was resolved. (3)
NumeracyMoney Math
  • May collect payment from customers for service calls which have been arranged on a cash on delivery (COD) basis. (1)
  • Calculate mileage charges by multiplying the distance times the rate. (2)
  • Prepare invoices involving the calculation of labour charges using hourly rates, parts charges and any applicable discounts and taxes. (3)
Scheduling, Budgeting and Accounting Math
  • Advise customers on whether an item is worth repairing relative to the cost of purchasing new, considering such factors as ongoing repair costs. (2)
Measurement and Calculation Math
  • Measure the length or height of products, such as skis and bicycles. (1)
  • Take precise measures using specialized equipment, such as gauges and micrometers, to perform diagnostic testing. (3)
Data Analysis Math
  • Compare data obtained by taking readings from equipment, such as measurements of amperage or volts, to acceptable ranges to determine the cause of malfunctions. (1)
  • Perform a series of tests and analyze the data, to calibrate equipment, such as scales, or to tune pianos. (1)
Numerical Estimation
  • Estimate the amount of time needed to complete each work order to schedule service call appointments, considering factors such as driving time. (2)
  • Estimate the cost of repairs, taking into account expected labour and parts costs, based on a verbal description of the problem. (3)
Oral communication
  • Answer customer questions, such as those regarding servicing hours. (1)
  • Communicate with customers to obtain and provide information about the product or equipment to be serviced or repaired, to explain cost estimates and to co-ordinate appointment times. (2)
  • Speak with co-workers to exchange technical information and co-ordinate work. (2)
  • Interact with their supervisor to receive assignments, order parts, discuss billing and to seek advice about problems with customers. (2)
  • Speak with manufacturers' representatives to obtain assistance in solving technical problems. (2)
ThinkingProblem Solving
  • May have unforeseen problems which create backlogs in the service schedule, such as truck breakdowns or delays in part deliveries. They improvise to maintain productivity and minimize the disruption to their schedules, drawing on local resources. (1)
  • May deal with dissatisfied customers who feel that the prices being charged are too high. They explain what was wrong with the item, avoiding the use of technical jargon, and then itemize the steps taken to repair the problem, relating them to the parts and labour charges on the invoice. (2)
  • May be unable to obtain from their standard suppliers the parts needed to fix an older model product. They network with their industry contacts to secure used parts and, if unsuccessful, may make the part using machinery in their shop, ensuring that the newly created part has the same technical qualities as the original. (3)
  • May receive a call from a customer advising that a problem which was fixed the day before has recurred even though an inspection showed no deficiency. They speak with those who used the equipment and analyze the surrounding environment to identify external factors which may cause malfunctions, such as human error, temperature, humidity and dust levels. (3)
Decision Making
  • Decide whether to incur overtime costs by staying late to finish a job. (1)
  • May decide which suppliers to use, considering factors such as reliability of delivery, selection and price. (2)
  • Decide when to offer a discount to build customer loyalty. (2)
  • Decide when it is necessary to protect the company from legal liability by documenting a customer's refusal to approve their recommended course of action after being advised that there are time sensitive health and safety issues. (3)
  • Determine their work priorities and schedules to provide quality customer service. (3)
Critical Thinking

Critical Thinking information was not collected for this profile.

Job Task Planning and Organizing

The work of repairers and servicers in this group is customer driven. Some prioritize their incoming work orders, while others receive their priorities from service managers. Most have the scope to plan and organize their daily schedules, sequencing their job tasks for efficiency. They respond to interruptions in their work plans, such as the breakdown of a machine which is critical to completion of job orders. They may need to reprioritize tasks in such situations. Their work plan must be integrated with the schedules of their clients when doing off-site service calls. (3)

Significant Use of Memory
  • Remember the names and faces of customers and directions to their locations to provide quality customer service.
  • Memorize the specifications for various makes and models of products and equipment to work efficiently.
Finding Information
  • Obtain the price of new products from the department manager. (1)
  • Refer to parts lists and catalogues to obtain part numbers and prices. (1)
  • Consult with co-workers to ask questions and share ideas about a new or unique problem. (2)
  • Refer to a variety of service manuals to find information on specifications. (3)
Digital technology
  • Use computer-controlled equipment. For example, they may navigate through program options and calibration routines for electronic scales. They may also operate computerized cash registers or credit card/debit card machines. (1)
  • They may access information on clients and parts. (2)
Additional informationOther Essential Skills:

Working with Others

pairers and servicers in this group mainly work alone or independently. They co-ordinate with co-workers or industry contacts as needed to exchange ideas or to find parts. They may work with a helper when the volume of business is high or when the scope of a job requires two people.

Continuous Learning

Repairers and servicers in this group continue to learn to stay abreast of new products and equipment technology. They may do this through reading service manuals, industry magazines and trade journals. Some participate in training activities sponsored by manufacturers and may take safety courses.

Labour Market Information Survey
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