Skills Citizen Services Officer (CSO) - Government Services near Kingston (ON)

Find out what skills you typically need to work as a citizen services officer (CSO) - government services in Canada. These skills are applicable to all Employment insurance, immigration, border services and revenue officers (NOC 12104).

Tasks

  • Audit accounting records to determine income, exemptions, payable taxes, compliance with reporting regulations and existence of fraud
  • Determine eligibility of persons applying for benefits
  • Examine documents and conduct interviews to determine admissibility of persons seeking entry into Canada
  • Question persons at border points to determine admissibility of goods
  • Ascertain facts on issues such as reason for loss of employment and availability for work
  • Assess duty on goods
  • Examine accounting systems
  • Grant landed-immigrant status
  • Admit persons or order detention or deportation
  • Examine internal controls of organization
  • Inspect baggage to detect undeclared merchandise or contraband
  • Monitor payments of benefits throughout duration of claim
  • Inform manufacturers and shippers of customs laws and procedures
  • Investigate claimants when fraud or abuse is suspected
  • Locate and apprehend persons presumed to be infringing on immigration laws
  • Provide advice on reporting and measurement procedures for taxable goods
  • Observe fabrication of articles affected by customs laws
  • Prepare briefs
  • Seek authorization from receiving countries to assist in removal of deported people
  • Assist in searching and seizing records
  • Conduct appraisals of articles
  • Secure necessary travel documents for deported people
  • Appear as witness in cases related to immigration appeals
  • Assist in preparing charges for court cases
  • Board carriers from foreign countries to ensure compliance with customs and commerce law
  • Inspect goods imported by mail
  • Arrest and detain individuals suspected of having committed a criminal offence under the Customs Act or certain other designated Criminal Code offences until police intervention is possible

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Handling Goods and Materials

Working with goods and materials manually or with machines.

Building

Working with materials to construct, renovate and maintain structures.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Service and Care

Taking care of the needs of people and animals.

Communication Help - Communication
  • Advising and Consulting
  • Professional Communicating

Communication

Using communication skills to share information, advise and influence.

Advising and Consulting
Providing guidance and advice to enable decision-making about tasks, situations, and processes.
Professional Communicating
Preparing and delivering written, oral or visual material for the workplace that presents information.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Information Handling Help - Information Handling
  • Processing Information

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Processing Information
Inputting, recording, transcribing and updating data using electronic or manual information systems.
Analysis Help - Analysis
  • Analyzing Information
  • Researching and Investigating

Analysis

Examining and evaluating information.

Analyzing Information
Examining data or facts to determine appropriate actions or recommendations.
Researching and Investigating
Conducting studies to increase knowledge and understanding and examining facts to find cause or support for ideas.

Management

Taking charge of the direction and resources of an organization.

Knowledge

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Law and Public Safety Help - Law and Public Safety
  • Law, Government, and Jurisprudence

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Law, Government, and Jurisprudence
Knowledge of the legal system, laws, legal codes, court procedures and precedents, and of government regulations, executive orders and the functioning of government.

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Business, Finance and Management Help - Business, Finance and Management
  • Clerical
  • Accounting

Business, Finance and Management

Knowledge related to organization and control of business activities.

Clerical
Knowledge of office administrative and clerical practices and procedures.
Accounting
Knowledge of accounting principles and practices including the recording, analysis and reporting of financial information.
Labour Market Information Survey
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