Skills User Support Technician near Calgary (AB)

Find out what skills you typically need to work as an user support technician in Canada. These skills are applicable to all User support technicians (NOC 22221).

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Analysis Help - Analysis
  • Examining and Diagnosing
  • Analyzing Information

Analysis

Examining and evaluating information.

Examining and Diagnosing
Assessing conditions through examination or diagnostic testing to determine appropriate treatments.
Analyzing Information
Examining data or facts to determine appropriate actions or recommendations.

Service and Care

Taking care of the needs of people and animals.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Management

Taking charge of the direction and resources of an organization.

Communication Help - Communication
  • Teaching and Training
  • Advising and Consulting

Communication

Using communication skills to share information, advise and influence.

Teaching and Training
Facilitating the acquisition of new knowledge and skills.
Advising and Consulting
Providing guidance and advice to enable decision-making about tasks, situations, and processes.
Information Handling Help - Information Handling
  • Processing Information

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Processing Information
Inputting, recording, transcribing and updating data using electronic or manual information systems.

Handling Goods and Materials

Working with goods and materials manually or with machines.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Building

Working with materials to construct, renovate and maintain structures.

Working with Technological Equipment and Machinery Help - Working with Technological Equipment and Machinery
  • Debugging and Reprogramming Technical Systems

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Debugging and Reprogramming Technical Systems
Modifying technical systems through upgrading, amending procedures, or correcting faults.

Knowledge

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Business, Finance and Management Help - Business, Finance and Management
  • Client Service

Business, Finance and Management

Knowledge related to organization and control of business activities.

Client Service
Knowledge of principles and practices of providing service to clients to maintain and build organizational success.
Engineering and Technology Help - Engineering and Technology
  • Computer and Information Systems

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Computer and Information Systems
Knowledge of computer programming, hardware and software.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Labour Market Information Survey
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