Skills User Support Technician near Calgary (AB)

Find out what skills you typically need to work as an user support technician in Canada. These skills are applicable to all User support technicians (NOC 22221).


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.


Analysis Help - Analysis
  • Examining and Diagnosing
  • Analyzing Information
Communication Help - Communication
  • Teaching and Training
  • Advising and Consulting
Information Handling Help - Information Handling
  • Processing Information
Working with Technological Equipment and Machinery Help - Working with Technological Equipment and Machinery
  • Debugging and Reprogramming Technical Systems


Business, Finance and Management Help - Business, Finance and Management
  • Client Service
Engineering and Technology Help - Engineering and Technology
  • Computer and Information Systems
Labour Market Information Survey
Date modified: