Skills Activities Co-ordinator - Health Support Services in Canada

Find out what skills you typically need to work as an activities co-ordinator - health support services in Canada. These skills are applicable to all Other assisting occupations in support of health services (NOC 3414).

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

Essential skills

See how the 9 essential skills apply to this occupation. This section will be updated soon.

  • Read short text passages on product labels, e.g. read labels to learn how to dispose of biohazards. (1)
  • Read short notes from co-workers, e.g. read notes from supervisors to learn about tasks they are to complete during their shift. (1)
  • Read flyers, brochures and other promotional material to learn about new products and application techniques. (2)
  • Read referrals from doctors to obtain information about clients' medical problems and recommended treatments. (2)
  • Read memos and bulletins, e.g. read internal memos to learn about changes to operating procedures. (2)
  • Read policy and procedure manuals, e.g. read procedure manuals to learn how to sterilize equipment after use by clients. (3)
  • May read computer manuals, e.g. read manuals to learn how to use software to produce invoices and schedule appointments. (3)
  • May read articles on websites and in trade magazines, e.g. read articles in magazines, such as Canadian Chiropractor, to keep informed about industry trends and new equipment. (3)
  • May read textbooks, e.g. chiropractic aides read textbooks to learn about massage and reflexology. (3)
  • May read regulations, e.g. read regulations from insurance companies to learn about coverage exclusions and claim procedures. (4)
Document use
  • Locate data, such as names, dates, codes and dollar values, on files, labels and tags. (1)
  • Locate data in lists, e.g. view lists to locate the names, addresses and telephone numbers of clients. (1)
  • Review bookings and calendars to determine upcoming appointments and open time slots. (1)
  • Enter data into a variety of forms, e.g. enter data, such as names, addresses, dates, policy numbers and costs, into client information sheets and insurance forms. (2)
  • Follow procedures described in diagrams and photograph sequences, e.g. chiropractic aides use drawings to coach clients on how to correctly perform exercises. (2)
  • Locate data in a variety of tables and schedules, e.g. refer to fee schedules to determine the charges for treatments. (2)
  • May interpret anatomical diagrams to locate bones, muscle and other structures. (3)
  • Write reminders and notes to co-workers, e.g. write reminders about upcoming appointments. (1)
  • Write comments in forms, e.g. write treatment outcomes in client history cards. (2)
  • May complete accident and incident reports, e.g. write incident reports that describe the sequence of events leading up to incidents and the actions they took afterwards. (2)
  • May write letters, e.g. may write letters to clients in response to requests for information. (2)
  • May receive payment by cash, cheque or credit card and provide change. (1)
  • May record amounts payable and receivable against various accounts in general ledgers. (1)
  • May measure grip strength and range of motion using instruments, such as handgrip dynamometers and goniometers. (1)
  • May measure the weight and height of clients using scales and gauges. (1)
  • Compare test result data, such as grip strength, to normal ranges. (1)
  • May estimate the number and volume of supplies to order. (1)
  • Schedule appointments. They consider the availability of service providers and equipment, mobility of clients and allowances for cancellations and emergencies. (2)
  • Reconcile day sheets. They total payments received, the number of appointments by type of service and calculate amounts to be billed to insurance agencies. (2)
  • Calculate inventory requirements. They determine the number of packages to buy based on the number of units required. (2)
  • May assess client progress by comparing range of movement data from week to week. (2)
  • May collect data on the time doctors spend with clients by type of service provided to do month-to-month time study comparisons. (2)
  • May estimate how long it will take to serve a client based on the treatments to be provided. (2)
  • May calculate invoice amounts that include fees for set rates of time plus fixed fees for tests, supplies and applicable taxes. (3)
  • May take precise measurements using specialized medical equipment, e.g. optometric assistants take precise measurements of eyeball curvature using keratometers. (3)
Oral communication
  • Speak with suppliers, e.g. speak with office supply vendors to determine when a supply order will be delivered. (1)
  • May listen to recorded consultation notes in order to transcribe them. (2)
  • Gather information from clients, explain procedures and coach them through exercises and tasks, e.g. physiotherapy assistants explain to clients how to use equipment, such as gynemometers, to measure their grip strength. (2)
  • Exchange information with co-workers, e.g. speak with supervisors about hours of work and upcoming appointments. (2)
  • Participate in staff meetings to discuss new policies and changes to operating procedures. (2)
  • May speak with dissatisfied clients and their families, e.g. speak with people to learn why they are dissatisfied and then offer apologies, explanations and remedies to address their concerns. (3)
  • May provide detailed instructions and explanations, e.g. explain detailed processes about administrative tasks to new employees. (3)
  • Decide the quantity and type of supplies to order. (1)
  • Decide whether equipment has been properly sterilized prior to reuse. (1)
  • Encounter equipment failures. They attempt to troubleshoot and repair the malfunctioning equipment and call service technicians if unsuccessful. (2)
  • Face clients who are dissatisfied with the progress of their treatments. They use active listening skills and a calm and compassionate tone of voice to address their concerns. (2)
  • Encounter billing errors that result in coverage denial. They locate the cause of the error by referencing explanation codes and referring to date books and other records. They correct the error and resubmit the claim. (2)
  • Encounter long client wait times caused by unforeseen events, such as emergencies and time overruns for scheduled clients. They determine priorities and rearrange appointments, contacting clients accordingly. (2)
  • Encounter service requests from clients that differ from the services suggested by their health care professional. They collect information from the clients and speak with their health care professional about their clients' requests. (2)
  • Decide which health care practitioner a client will be assigned, based on the client's preference and the practitioner's area of specialty. (2)
  • Decide if a walk-in client's problem is an emergency that requires the immediate attention of a health care professional. (2)
  • Assess the legibility, accuracy and completeness of completed forms. They compare the information presented in forms to requirements to identify potential errors and information gaps. (2)
  • Evaluate the reasonableness of invoices. They compare fees and costs to price lists to locate erroneous charges. (2)
  • May evaluate the suitability of administrative procedures. They consider a number of factors including speed of service and common bottlenecks. (2)
  • Provide client services and support the work of health care practitioners. They may monitor the appointment schedule and make frequent adjustments to maximize efficiency. This involves co-ordinating with clients and with co-workers and health care professionals to provide seamless service. When not interacting with clients, they determine the order of other administrative tasks. (2)
  • Gather information about clients by reading client history cards, speaking with medical professionals and interviewing clients and their families. (2)
  • Find information on medical conditions and treatments by speaking with coworkers, reviewing medical textbooks and searching the Internet for new developments. (2)
  • Locate information on how to process insurance claim forms by speaking with co-workers, physicians and insurance providers and reading procedure manuals. (2)
Digital technology
  • Use calculators and personal digital assistant (PDA) devices to complete numeracy-related tasks, such as summing figures and calculating interest charges. (1)
  • Use electronic office equipment, such as printers, scanners, fax machines, copiers and postage meters. (1)
  • Operate point-of-sale equipment, such as electronic cash registers, bar scanners and touch- screens, to complete financial transactions. (1)
  • May use specialized equipment, such as digital keratometers and cold lasers, to diagnose and treat clients. (1)
  • Use word processing programs to prepare letters and record the progress made by clients. (2)
  • Use spreadsheets to track inventory, record costs and total the times spent with clients. (2)
  • Use specialized bookkeeping, billing and accounting software to complete invoices and electronically submit billing reports to insurance providers. (2)
  • May use specialized databases to enter and retrieve clients' contact information, health histories, policy numbers, test results and treatment dates. (2)
  • Use communication software, such as email, to exchange messages and attachments with supervisors, colleagues, co-workers and clients. (2)
  • Use the Internet to search supplier websites for information about the costs and features of products, supplies and equipment. (2)
  • May use the Internet to access training courses and seminars offered by suppliers, employers and trainers. (2)
  • May use customer relationship management (CRM) software to enter and retrieve information about clients and schedule appointments. (2)
Additional informationWorking with Others

Other assisting occupations in support of health services work independently but are part of a health care team. They may work directly with health care professionals or co-workers to support their work with clients.

Continuous Learning

Other assisting occupations in support of health services have an ongoing need to learn so they can enhance their medical skills and knowledge and administrative competencies. They may learn informally, through on-the-job training and independent reading, or formally by participating in seminars, courses and conferences. Some other assisting occupations in support of health services may be required to earn continuous education credits and maintain valid first aid and cardiopulmonary resuscitation (CPR) certificates.

Labour Market Information Survey
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