Skills Community Service Worker in the Southeast Region

Find out what skills you typically need to work as a community service worker in Canada. These skills are applicable to all Social and community service workers (NOC 42201).

Tasks

  • Obtain information and prepare reports or case histories
  • Administrative and office activities
  • Appraise clients' needs or eligibility for specific services
  • Implement life skills workshops
  • Research techniques
  • Assess client's relevant skill strengths and development needs
  • Braille
  • Conduct follow-up assessments
  • Sign language
  • Develop, co-ordinate and implement the delivery of specific services within the community
  • Housekeeping activities
  • Food preparation
  • Provide suicide and crisis intervention
  • Resolve conflict situations
  • Supervise activities of clients living in group homes and half-way houses
  • Supervise children's visits with parents to ensure their safety
  • Assist offenders in pre-release and release planning
  • Implement substance abuse treatment programs
  • Implement behaviour management programs
  • Conduct individual and group counselling sessions
  • Establish registry of special needs support workers
  • Liaise with other social services agencies and health care providers involved with clients
  • Develop service intervention logic models and outcome measures
  • Maintain program statistics for purposes of evaluation and research
  • Assist in evaluating the effectiveness of treatment programs
  • Screen, recruit and train volunteers and support staff
  • Assist clients/guests with special needs
  • Accompany clients to appointments and social outings

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

Skills

Handling Goods and Materials

Working with goods and materials manually or with machines.

Building

Working with materials to construct, renovate and maintain structures.

Operating and Repairing Equipment, Machinery and Vehicles

Working with and/or repairing vehicles, machinery or stationary equipment.

Working with Technological Equipment and Machinery

Working with technical equipment, instruments, machinery and other systems.

Service and Care Help - Service and Care
  • Protecting and Enforcing

Service and Care

Taking care of the needs of people and animals.

Protecting and Enforcing
Responding to public safety and security needs and ensuring compliance to rules, standards or laws.
Communication Help - Communication
  • Interviewing
  • Advising and Consulting
  • Professional Communicating
  • Liaising and Networking

Communication

Using communication skills to share information, advise and influence.

Interviewing
Conducting enquiries in a formal way to collect information or to determine opinions.
Advising and Consulting
Providing guidance and advice to enable decision-making about tasks, situations, and processes.
Professional Communicating
Preparing and delivering written, oral or visual material for the workplace that presents information.
Liaising and Networking
Developing alliances, contacts or partnerships, and exchanging information with others.

Creative Expression

Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

Information Handling Help - Information Handling
  • Processing Information

Information Handling

Creating and using systems for the storage and retrieval of knowledge and data.

Processing Information
Inputting, recording, transcribing and updating data using electronic or manual information systems.
Analysis Help - Analysis
  • Analyzing Information
  • Planning
  • Projecting Outcomes

Analysis

Examining and evaluating information.

Analyzing Information
Examining data or facts to determine appropriate actions or recommendations.
Planning
Determining phases and steps, defining activities and tasks and establishing schedules to complete objectives on time and within budget.
Projecting Outcomes
Estimating the results of an action or a series of actions.
Management Help - Management
  • Supervising

Management

Taking charge of the direction and resources of an organization.

Supervising
Directing and monitoring the performance of others.

Knowledge

Manufacturing and Production

Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

Communications and Transportation

Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

Law and Public Safety Help - Law and Public Safety
  • Public Safety and Security
  • Law, Government, and Jurisprudence

Law and Public Safety

Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.

Public Safety and Security
Knowledge of public safety and security operations and systems, of policy, regulations and procedures for the protection of people, data and property.
Law, Government, and Jurisprudence
Knowledge of the legal system, laws, legal codes, court procedures and precedents, and of government regulations, executive orders and the functioning of government.
Social Sciences and Arts Help - Social Sciences and Arts
  • Sociology and Anthropology
  • Psychology

Social Sciences and Arts

Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

Sociology and Anthropology
Knowledge of the principles, methods and practices for studying group behaviour and dynamics, societal trends and influences, and the history, migration, ethnicity and origin of cultures.
Psychology
Knowledge of principles, methods and practices for studying mental processes and behaviour and their underlying physiology and neurology, and for assessment and treatment of psychological disorders.

Education and Training

Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

Health Services

Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.

Mathematics and Science

Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

Engineering and Technology

Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

Business, Finance and Management

Knowledge related to organization and control of business activities.

Labour Market Information Survey
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