Skills Supervisor, Ticket Sellers near Port Hawkesbury (NS)

Find out what skills you typically need to work as a supervisor, ticket sellers in Canada. These skills are applicable to all Other services supervisors (NOC 6316).

Expertise

People working in this occupation usually apply the following skill set.

  • Arrange for maintenance and repair work
  • Perform dry cleaning and/or laundering activities if required
  • Ensure smooth operation of computer equipment and machinery
  • Co-ordinate activities with other work units or departments
  • Prepare and submit progress and other reports
  • Establish work schedules and procedures
  • Handle emergency situations
  • Requisition or order materials, equipment and supplies
  • Supervise, co-ordinate and schedule (and possibly review) activities of workers
  • Train staff/workers in job duties, safety procedures and company policies
  • Resolve work related problems
  • Supervise operation of mechanical equipment and machinery
  • Monitor quality and production levels
  • Oversee cleaning of specialty and difficult items
  • Assist clients/guests with special needs

Essential skills

See how the 9 essential skills apply to this occupation.

Reading
  • Read instructions and warnings on chemicals and equipment labels. For example, they may read storage instructions on labels affixed to containers of herbicides and pesticides. (1)
  • Read short text entries in forms. For example, they read comments on equipment maintenance and hazard assessment forms to learn about damaged equipment and unsafe work conditions. They read short entries on grain inspection forms to learn about the condition of seeds and grains. (1)
  • Read memos, bulletins and e-mail. For example, they may read memos and bulletins to learn about new pricing policies, work procedures and growing conditions. They may read e-mail from farmers to learn about deliveries and crops. (2)
  • Read short reports. For example, they may read non-compliance reports to learn the events leading up to food safety incidents and the corrective actions taken. (3)
  • Read marketing brochures and articles in trade magazines. For example, they may read marketing brochures to learn about new grain handling equipment. They may read articles in magazines such as Western Producer and Ontario Farmer to learn about changes to government subsidy programs. (3)
  • Read a variety of manuals and guides. For example, they read their organizations' policy and procedure manuals to learn about human resource policies and reporting requirements. They read safety and equipment manuals to learn safe work practices and procedures to operate and maintain equipment such as conveyor belts and loading legs. They read grading guides to learn how to grade various types of seeds and crops. (3)
  • May read Acts, regulations and marketing agreements. For example, they may read the Canadian Grain Act to learn about standards of quality and grain handling regulations. They may read regulations issued by the Canadian Food Inspection Agency to learn about the rules governing food safety and the importation of seeds into Canada. They may read Canada Wheat Board marketing agreements to learn about dispute resolution protocols and allowable procedures and fees. (4)
Document use
  • Recognize symbols located on labels, material packaging, drawings and signs. For example, they observe hazard symbols on container labels to learn about pesticide exposure hazards. (1)
  • Scan labels on product packaging and equipment to locate data such as specifications and identification numbers. (1)
  • Locate data in schedules. For example, they scan schedules to determine the arrival times of trains and transport trucks. (2)
  • Locate data in tables, lists and schedules. For example, they scan primary grade determinate tables to determine the maximum allowable percentages of ergot, excreta, sclerotinia and stones for each seed and grain grade. They locate prices and dimensions in parts and price lists. (3)
  • Enter data into forms. For example, assistant grain elevator managers enter data such as dates, commodity types, tonnages, bins and grades into hazard assessment and outbound load forms. Grain elevator managers enter identification numbers, dollar amounts and contact information into grain purchase contract templates and customer report forms. (3)
  • May locate and interpret data in technical drawings and maps. For example, they may locate heights, clearances and the positions of parts in scaled drawings. They may interpret colour-coded maps to determine the effects of moisture, temperatures, herbicides and pesticides on yields. (3)
  • May interpret schematics. For example, they may study process schematics to locate control devices and to understand the flow of seeds and grains through cleaners and driers. (3)
Writing
  • Write short text entries in daybooks and logbooks. For example, they may write reminders about upcoming deliveries and meetings in daybooks. They write observations of equipment conditions and safety hazards in logbooks. (1)
  • Write e-mail and memos. For example, they may write e-mail to suppliers to confirm prices, delivery dates and availability of supplies. Grain elevator managers may write memos to explain policy and procedure changes to workers and farmers. (2)
  • May write procedures and work instructions. For example, grain elevator managers may write procedures to explain equipment start-up and shut-down processes. They may write sequenced instructions to explain actions to take in the event of emergencies. (3)
  • May write reports. For example, grain elevator managers may write accident investigation and non-compliance reports which include witness statements and recommendations. They may write reports to present the rationales for capital expansion projects and major repairs. (4)
NumeracyMoney Math
  • May calculate expense claim amounts for travel and supplies. For example, they may calculate reimbursements for out-of-pocket expenses such as meals and the use of personal vehicles at per kilometre rates. (2)
  • Calculate and verify invoice amounts. For example, they calculate invoice amounts for products purchased. They multiply unit costs by quantities, apply bulk purchase discounts and add applicable taxes. They calculate invoice amounts for storage, processing and delivery services. They calculate volumes, weights, shrinkage quantities, distances and applicable taxes. They also calculate payments to farmers for different volumes and grades of wheat, peas and other crops. (3)
Scheduling, Budgeting & Accounting Math
  • May prepare financial reports. For example, grain elevator managers may prepare financial reports to summarize revenues from the sales of products such as herbicides and pesticides. (2)
  • May establish production and shipment schedules. For example, grain elevator managers establish work schedules for workers under their supervision. They consider lead times, shipping times, costs and the availability of transport when developing shipping schedules. (3)
  • May establish and monitor operating and capital budgets. For example, grain elevator managers prepare operating budgets for elevator and farm supply operations. When setting budgets, they use historical, general and administrative cost data, forecasted crop yields and commodity prices. They may prepare budgets for grain elevator expansion projects which factor in costs of equipment, installation, labour and lost production. (4)
Measurement and Calculation Math
  • Take measurements and instrument readings. For example, they measure temperature using thermometers, weight using scales and distance using odometers. They also measure the moisture and protein contents of seeds and grains using moisture meters and grain analyzers. (1)
  • Calculate quantities of parts and materials needed for construction, maintenance and repair jobs. For example, they may calculate the number of paddles needed to repair damaged conveyors. (2)
  • Calculate capacities and loads. For example, they may determine the capacities of rectangular, cylindrical and conical silos. They calculate total weights of various truck boxes and rail cars containing grains and pulse crops of different densities. (3)
Data Analysis Math
  • Compare measurements and instrument readings to specifications. For example, they compare moisture content measurements to specifications to determine whether shipments meet moisture standards. They compare measurements of grain protein to specifications to determine grades and classes. (1)
  • Verify instrument readings. For example, they verify automated process control readings by comparing them to measurements and readings from independent gauges and digital displays. (2)
  • May manage inventories of supplies. For example, grain elevator managers reduce inventory counts when herbicides and pesticides are purchased by farmers. They may order and restock items to replace those that have been used. (2)
  • May generate and analyze production statistics. For example, grain elevator managers may generate statistics such as crop yields to describe the overall productivity of farmers. They may analyze the growth rates of wheat and the quality of their kernels to determine the effectiveness of herbicides. (3)
Numerical Estimation
  • May estimate the times required to load and unload grain shipments. They consider the capacities of their equipment, availabilities of staff and storage containers, and the volumes of grains to be moved. (2)
  • May estimate the weights of expected crop deliveries. For example, grain elevator managers consider historical tonnage statistics, crop reports, weather conditions, types of crops being grown by farmers and their maturations to estimate the tonnages requiring processing. (3)
Oral communication
  • Discuss products, prices and delivery schedules with suppliers and contractors. For example, they may call suppliers to order pesticides and request delivery information. They may call repair technicians to schedule equipment repairs and determine costs. (1)
  • Discuss ongoing work with co-workers. For example, they may talk to co-workers about upcoming shipments and deliveries and the outcomes of product grading activities. Grain elevator managers may discuss budgets, processes, timelines and regulatory and reporting requirements with other managers in their organizations. (3)
  • Describe processes and procedures. For example, grain elevator operators describe the grade determinate system to farmers and explain why crops with low protein levels and high levels of contaminants receive lower grades. They provide farmers with directions for the mixing and application of products such as herbicides and pesticides. They also explain crop delivery procedures to haulers. (3)
  • May direct, train and advise co-workers. For example, grain elevator managers describe job duties to new hires and explain how equipment such as loading augers are operated and maintained. They mediate conflicts between workers and discuss their performance. (3)
  • May make presentations to farmers, co-workers and community groups. For example, grain elevator managers may explain grain handling and grading processes, and the attributes of various herbicides and pesticides to farmers and co-workers. They may make presentations to community groups to review the history of grain elevators and to highlight employment opportunities. (3)
  • May negotiate prices, concessions, timelines and payment schedules with farmers. For example, grain elevator managers may negotiate prices and payment schedules with farmers who purchase products such as herbicides. They may also negotiate the value of crops with farmers. (3)
ThinkingProblem Solving
  • Find that crops are unacceptable due to spoilage and high levels of contamination. They show farmers why crops do not meet quality standards. They segregate and purchase the usable portions of the crops and dispose of the rest. (2)
  • Cannot process grain shipments or sell products due to equipment breakdowns and product shortages. They complete other tasks until the equipment repairs are completed and the needed products arrive. They may hire contractors to perform the repairs or troubleshoot and repair equipment themselves. (2)
Decision Making
  • Decide to stop, slow or speed up grain loading and unloading. For example, they may decide to halt the loading of grain due to system malfunctions and adverse weather conditions. (2)
  • May select suppliers and contractors. For example, grain elevator managers consider suppliers' products, pricing and timeliness of deliveries when sourcing repair parts. They select contractors by considering their trades, pricing, availabilities and certifications. (2)
  • Accept or reject crops delivered to elevators. They consider regulatory guidelines, the quality of crops and risks of contamination and insect infestations. (2)
  • Select procedures, equipment and settings for crop and seed processing tasks. For example, they may select the equipment settings best suited to process seed with high moisture content. (3)
  • May decide to hire, fire, promote and discipline workers. For example, grain elevator managers hire workers for full and part-time positions. (3)
Critical Thinking
  • Judge the safety of work sites and procedures. They observe risks posed by machines such as conveyors and loading legs, and confirm that safety systems such as gates, guards and automatic switches are working properly. They consider opportunities for exposures to toxic materials such as pesticides and risks of explosions due to accumulations of combustible dust. (2)
  • Evaluate the condition of equipment. They observe its operation, take measurements and listen for unusual noises. (2)
  • May evaluate the performance of contractors and employees. For example, grain elevator managers evaluate the performance of workers they supervise. They review employment records and gather data on days off, lateness for work and sick days taken. They recall instances of superior efforts and results. They evaluate the performance of contractors by considering their timeliness, prices and abilities. (2)
  • Judge the effectiveness of products. For example, they may ask farmers about results achieved with various seed and herbicide combinations. (3)
  • Judge the quality of crops and seeds. They judge the quality of seeds and crops by taking measurements of protein, moisture and contamination, and observing colours, odours and other physical features. (3)
Job Task Planning and Organizing

Own Job Planning and Organizing

Grain elevator operators are responsible for planning and organizing their time to meet maintenance and production schedules. They must frequently adjust their work plans to make time to assist other team members and to address delays caused by adverse weather conditions, equipment failures and shortages of materials, supplies and labour. (2)

Planning and Organizing for Others

Grain elevator managers plan and coordinate the activities of co-workers and contractors. They plan and organize the activities of co-workers to meet production and maintenance deadlines. They also organize the activities of contractors to ensure the efficient and safe repair of faulty equipment. (2)

Significant Use of Memory
  • Recall details of policies, operating procedures and regulatory requirements.
  • Remember equipment and process specifications such as normal ranges of pressures and flows.
  • Remember the determinate factors which influence different grades of seeds and grains.
Finding Information
  • Find information about farmers. They review production histories and applications forms. They talk to farmers, co-workers and haulers. (2)
  • Find information about new products and equipment. They read trade magazines and marketing materials such as brochures. They also discuss new products with farmers, suppliers, co-workers and colleagues and conduct research over the Internet. (2)
Digital technology
  • Use word processing. For example, they may use basic editing and text formatting features of word processing programs such as Word and WordPerfect to write memos, policies and procedures. (2)
  • Use databases. For example, they use custom databases to retrieve contact information, dates, credit limits, inventory numbers and equipment maintenance schedules. They also input data such as revenues, purchases, production statistics and measurements. (2)
  • May use bookkeeping, billing and accounting software. For example, grain elevator managers may use accounting programs to record and track financial transactions. They may use more advanced features to generate invoices and payroll cheques. (2)
  • Use communications software. For example, they use e-mail and personal communication devices to communicate with co-workers, customers and farmers and to send and receive attachments such as production reports. (2)
  • Use the Internet. For example, they may use browsers such as Internet Explorer to access Internet web sites. They search for information about equipment using general search functions. They visit bookmarked sites to locate and retrieve commodity prices, bulletins and newsletters. (2)
  • May use spreadsheets. For example, grain elevator managers may create spreadsheets to track expenses, hours and production statistics. They may create operating and capital budgets by entering projected revenues and expenses into budget templates. They may also use spreadsheet software to create and print graphs which depict sales and production trends. (3)
  • May use statistical analysis software. For example, grain elevator managers may use custom statistical analysis software to analyze production statistics. (3)
  • Use other computer and software applications. For example, they may operate distributed control system software to monitor and regulate energy, fuel consumption, speeds, temperatures, weights and moisture levels. They locate data such as weights and temperatures on computer display screens and adjust process settings using computer interfaces. (3)
Additional informationOther Essential Skills:

Working with Others

They coordinate their activities with co-workers and contractors such as repairers to establish work schedules and to complete tasks requiring two or more people. Grain elevator operators work independently when analyzing seeds and grains, and maintaining equipment. (2)

Continuous Learning

Continuous learning is very important to grain elevator operators due to the need to maintain current knowledge of new seed and crop-grading specifications, regulations, commodity prices, products, production practices and safety requirements. They learn in a variety of ways. They attend off-site conferences, seminars and workshops offered by their organizations' trainers and contractors. They read industry newsletters, bulletins, magazines, manuals and reports published by manufacturers and organizations such as agricultural councils. They learn on the job by talking to farmers, senior managers and experienced co-workers. Grain elevator operators may take certification and recertification courses as conditions of employment. (2)

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