Skills Hotel Front Desk Clerk in Saskatchewan

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "hotel front desk clerk" was moved from the group Hotel front desk clerks (NOC 6525) to the group Hotel front desk clerks (NOC 64314).

Find out what skills you typically need to work as a hotel front desk clerk in Canada. These skills are applicable to all Hotel front desk clerks (NOC 64314).

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

    Skills

  • Service and Care Help -
    • Cleaning and House/Shop Keeping
    • Tending to Daily Needs
    • Cooking, Preparing, Serving
    • Serving Others
    • Protecting and Enforcing
    • Treating People/Animals
    • Counselling and Nurturing
  • Communication Help -
    • Interviewing
    • Promoting and Selling
    • Advising and Consulting
    • Professional Communicating
    • Teaching and Training
    • Liaising and Networking
    • Negotiating and Adjudicating
  • Information Handling Help -
    • Processing Information
    • Managing Information
  • Analysis Help -
    • Inspecting and Testing
    • Analyzing Information
    • Examining and Diagnosing
    • Planning
    • Researching and Investigating
    • Projecting Outcomes

    Knowledge

  • Business, Finance and Management Help -
    • Client Service
    • Marketing
    • Sales
    • Clerical
    • Personnel and Human Resources
    • Accounting
    • Economics
    • Finance
    • Business Administration
    • Business Management
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