Skills Hotel Front Desk Clerk in Canada

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "hotel front desk clerk" was moved from the group Hotel front desk clerks (NOC 6525) to the group Hotel front desk clerks (NOC 64314).

Find out what skills you typically need to work as a hotel front desk clerk in Canada. These skills are applicable to all Hotel front desk clerks (NOC 64314).

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Skills and Knowledge Checklist

The following skills and knowledge are usually required in this occupation.

    Skills

  • Analysis Help -
    • Analyzing Information

    Analysis

    Examining and evaluating information.
    • Analyzing Information

      Examining data or facts to determine appropriate actions or recommendations.

  • Service and Care Help -
    • Serving Others

    Service and Care

    Taking care of the needs of people and animals.
    • Serving Others

      Assisting the public by answering questions, making recommendations, and providing information or support in response to requests.

    Operating and Repairing Equipment, Machinery and Vehicles

    Working with and/or repairing vehicles, machinery or stationary equipment.

    Management

    Taking charge of the direction and resources of an organization.
  • Communication Help -
    • Promoting and Selling

    Communication

    Using communication skills to share information, advise and influence.
    • Promoting and Selling

      Using communication strategies or techniques to encourage acceptance of products, services, or ideas.

  • Information Handling Help -
    • Processing Information

    Information Handling

    Creating and using systems for the storage and retrieval of knowledge and data.
    • Processing Information

      Inputting, recording, transcribing and updating data using electronic or manual information systems.

    Handling Goods and Materials

    Working with goods and materials manually or with machines.

    Creative Expression

    Using various materials and formats to create work that is intended to be artistically satisfying, entertaining, instructive or functional.

    Building

    Working with materials to construct, renovate and maintain structures.

    Working with Technological Equipment and Machinery

    Working with technical equipment, instruments, machinery and other systems.

    Knowledge

    Social Sciences and Arts

    Knowledge related to culture, origins and patterns of human activity, and the development and expression of thought.

    Mathematics and Science

    Knowledge related to specialized areas of research such as measurement, living organisms, physical substances, and properties and relationships of quantity, space, and matter.

    Manufacturing and Production

    Knowledge related to the delivery of a series of operations in large-scale production or processing of goods or crops, according to safety and quality standards.

    Law and Public Safety

    Knowledge related to the provision and enforcement of laws and regulations that safeguard the effective functioning of a democratic society.
  • Business, Finance and Management Help -
    • Clerical
    • Client Service

    Business, Finance and Management

    Knowledge related to organization and control of business activities.
    • Clerical

      Knowledge of office administrative and clerical practices and procedures.

    • Client Service

      Knowledge of principles and practices of providing service to clients to maintain and build organizational success.

    Engineering and Technology

    Knowledge related to the design, building, use or repair of machinery, equipment, systems, and structures.

    Education and Training

    Knowledge related to the theory and practice of teaching, and the methods used in the design, delivery and evaluation of the provision of knowledge or information.

    Communications and Transportation

    Knowledge related to the provision and transmission of systems of communication and entertainment and the delivery of consumer goods or services.

    Health Services

    Knowledge related to the provision of medical science and technology for the physical and mental well-being of others.
Labour Market Information Survey
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