Skills Hotel Front Desk Clerk in Canada

National Occupational Classification update

We have updated this page to reflect the transition to the 2021 version of the National Occupational Classification (NOC). This means that the occupation "hotel front desk clerk" was moved from the group Hotel front desk clerks (NOC 6525) to the group Hotel front desk clerks (NOC 64314).

Find out what skills you typically need to work as a hotel front desk clerk in Canada. These skills are applicable to all Hotel front desk clerks (NOC 64314).

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Skills and knowledge

The following skills and knowledge are usually required in this occupation.

    Skills

  • Analysis Help -
    • Projecting Outcomes
    • Researching and Investigating
    • Planning
    • Examining and Diagnosing
    • Analyzing Information
    • Inspecting and Testing
  • Service and Care Help -
    • Counselling and Nurturing
    • Treating People/Animals
    • Protecting and Enforcing
    • Serving Others
    • Cooking, Preparing, Serving
    • Tending to Daily Needs
    • Cleaning and House/Shop Keeping
  • Communication Help -
    • Negotiating and Adjudicating
    • Liaising and Networking
    • Teaching and Training
    • Professional Communicating
    • Advising and Consulting
    • Promoting and Selling
    • Interviewing
  • Information Handling Help -
    • Managing Information
    • Processing Information

    Knowledge

  • Business, Finance and Management Help -
    • Business Management
    • Business Administration
    • Finance
    • Economics
    • Accounting
    • Personnel and Human Resources
    • Clerical
    • Sales
    • Marketing
    • Client Service
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