Why do I have to send documents to Job Bank?

In some cases, a Job Bank officer may request documents to verify information you provided in your employer file. If information is missing or unclear, you may receive a phone call or an email from Job Bank requesting documents confirming specific details.

Documents that Job Bank may request include:

  • A statement of account for current source deductions (PD7A)
  • A phone bill
  • A utility bill

Failure to send documents within 20 days of the request will result in the employer file being suspended until documents are received. Any job postings created will also not be advertised.

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