My payroll account number is already in use in the system. What can I do?

If you attempt to register an employer on Job Bank and receive an error message stating that your payroll account number is already in use, you can contact the Primary Officer of the employer file. They can give you access to the file by simply adding you as a user.

If you do not know who the Primary Officer is, you can contact Job Bank to discuss your access to the employer file. Job Bank will not disclose the name or the email address of the Primary Officer. We may request documentation to confirm your relationship with the employer.

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