Manage your account

Create an account (sign up)

How do I create a user account?
Creating a user account on Job Bank is easy! Go to Job Bank for Job Seekers or Job Bank for Employers and click on "Sign up". Read the “Privacy Statement and Terms of Use” and click on "I agree". Enter your login information and continue. A confirmation code will be emailed to you. Enter this (more...)
Why do I have to answer security questions?
These questions are an added level of security for you when you create and manage your Job Bank account. There are 4 situations when you will be prompted to answer your security questions: Every time you log in to your Job Bank account. If you need to reset your password. If you need to call (more...)
I'm not receiving my confirmation code by email. What should I do?
If you use a spam or security filter for your emails, your Job Bank confirmation code email may be found in your Junk folder. Make sure to configure your emails to allow messages from no-reply-jobbank@hrsdc-rhdcc.gc.ca .  
What is a user account and why should I create one?
A user account is the first step to accessing Job Bank for Job Seekers and/or Job Bank for Employers. It contains your personal credentials such as your name, email address and security questions. As a job seeker, your user account gives you access to Job Match and the Resume Builder. These two tools can help (more...)
I don't have a Social Insurance Number (SIN). What should I do?
If you don’t have a Social Insurance Number (SIN) and want to access either Job Bank for Employers or Job Bank for Job Seekers, you should apply for a SIN. If you are not eligible for a permanent SIN, here’s what you can do: If you would like to be matched to jobs, you can apply (more...)
I'm having problems entering my Social Insurance Number (SIN) at step 3. What should I do?
The Social Insurance Number (SIN) is a nine-digit number that you need to work in Canada or to have access to federal government programs and benefits, such as Job Bank. These are the most common problems at step 3: If you receive an error message that states, “you may have incorrectly entered information (more...)
Why do I have to provide my Social Insurance Number?
You are not required to enter your Social Insurance Number (SIN) to search and apply for job postings on Job Bank.  If you wish to use Job Bank for Job Seekers or Job Bank for Employers, you will need a user account.  To create a user account, you will be asked (more...)

Fix a login issue

How do I reset my password?
If you have forgotten your password, follow these steps: Go to Job Bank for Employers or Job Bank for Job Seekers and click on “Forgot my password/Reactivate my user account”. Enter your name and email as they appear in your user account. A confirmation code will be emailed to you immediately. Enter the confirmation (more...)
I received an email stating that my user account has been deactivated. What do I do?
If you have not logged into your Job Bank user account for the last six months, your account might have been deactivated due to inactivity. You will receive an email a few days before the deactivation reminding you to log in. To reactivate your account, follow these steps: Go to Job Bank for (more...)
I don't remember the answers to my security questions. How can I reset them?
If you don’t remember the answer to your first security question, you can see a second question by clicking the button: Get a different question. If you don’t remember the answer to both questions, contact us by email. Make sure to include the email address associated with your user account in your (more...)
Why was my user account suspended?
There are a number of reasons why Job Bank may suspend your user account. In most instances, a user account is suspended when a user does not comply with Job Bank's terms of use. You may contact Job Bank regarding your suspension by clicking on the “Still need help? Contact us.” (more...)
How do I update my user account information?
If you would like to modify your password, email address and/or security questions, you can easily do so by following these steps: Log in to Job Bank for Job Seekers or Job Bank for Employers. Once logged in, click on your name located at the top right corner of your Dashboard. Click on “my (more...)
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