Manage your account

Create an account (sign up)

What is a user account and should I create one for my job search?
A user account is a private account that an individual creates on Job Bank to authenticate themselves and to sign in. It contains personal information such as your name, email address, security questions and answers, and it is password protected.  You do not need a user account if you simply want to ...
What is a user account and should I create one to post jobs?
A user account is the first step to accessing Job Bank for Employers. The user account is your individual and password-protected account. It allows you to authenticate yourself when you sign in.    Your user account is private. It contains personal and sensitive information such as your name, address, social insurance number (SIN) and ...
I’m a job seeker. How do I create a user account?
Creating a user account on Job Bank is easy! As a job seeker, you have different options available and you can choose the one that suits you the best. Go to Job Bank for Job Seekers and click on "Sign up now!". Choose between the Standard account and the Plus Account by looking ...
I’m an employer. How do I create a user account?
To create an employer user account, follow these steps:  Go to Job Bank for Employers and click on "Sign up now!". Read the instructions to make sure you have all the information you will need. Click on "Proceed". Carefully read the Privacy Statement and Terms of Use. Click on "I agree". Enter your email address, select your ...
I'm not receiving my confirmation code by email. What should I do?
If you have trouble receiving your confirmation code by email, here are a few tips to help you:    Make sure to check the spelling of the email address you have entered on Job Bank’s sign in page is correct.  Check your junk mail folder and make sure to configure your email to allow ...
Why do I have to answer security questions?
Security questions are made to ensure the safety of your user account. They are also used to identify you if you forget your password and cannot access your account. You will be required to answer one of your security questions every time you sign in, and when you call to talk to ...
I’m a job seeker and I don't have a Social Insurance Number (SIN). What should I do?
Job Bank offers various resources to job seekers who do not have a Social Insurance Number (SIN). You can browse job postings and access labour market information available on Job Bank to help you with your job search.    Here are the options available to job seekers who do not have a SIN :  Subscribe to ...
I’m an employer and I don't have a Social Insurance Number (SIN). What should I do?
If you don’t have a Social Insurance Number (SIN), or you have one that starts with a "9" and are not eligible for a permanent SIN, you will not be able to create a user account on Job Bank for Employers. You need a SIN to create an employer user account which ...
I’m receiving an error message at step 4 for my Social Insurance Number (SIN). What should I do?
There are two types of error messages you can get at the authentication step: The error message stating that the SIN entered is already in use There are a few reasons why your SIN might already be registered on Job Bank: if you posted jobs for a previous employer; if you created a Plus account ...
Why and when do I have to provide my Social Insurance Number (SIN)?
Providing your Social Insurance Number (SIN) allows Job Bank to create a safer environment for job seekers and employers by making sure only real individuals post and apply for jobs.   By entering your SIN, Job Bank can: verify your identity; confirm that you are a Canadian citizen or a permanent resident; ensure that you register ...
I’m a foreign job seeker looking for a job in Canada. How do I create a user account?
As a foreign job seeker, you have different options available to you to help you search for jobs. You can decide which one suits you the best.    You can create a Standard account to have access to the Resume Builder, to create job alerts, to save your favourite jobs and to keep ...

Fix a login issue

How do I reset my password?
To reset your user account password: Go to Job Bank for Employers or Job Bank for Job Seekers and click on "Forgot my password". Note: If you are a job seeker, you will have to enter your email address first. Enter your email. Click on "Continue". Enter the confirmation code sent to your email ...
How do I change my password?
To change your user account password, follow these steps: Log in to your account. Click on your name at the top right corner of your Dashboard. Select "My user account" from the list. Make sure you are under "Account details" tab (or click on the tab if you are not already there). Enter your new password ...
How do I change my email address?
To change your user account email address, follow these steps: Log in to your account. Click on your name at the top right corner of your Dashboard and select "My user account" from the list. Make sure you are under the "Account details" tab. (or click on the tab if you are not already ...
How do I change my security questions?
To change your user account security questions, follow these steps:  Log in to your user account. Click on your name at the top right corner of your Dashboard. Select "My user account" from the list. Click on "Security questions" tab. Go to the questions you want to change and pick new ones from the list. Check ...
I don't remember the answer to my security question. What can I do?
If you don’t remember the answer to your first security question, or if the answer you provided does not match Job Bank’s records, request a second question by clicking on "Get a different question". The answers must be spelled exactly as you initially wrote them when you selected your security questions; ...
I received an email stating that my user account has been deactivated. What can I do?
Your user account might have been deactivated due to inactivity if it has been more than six months since your last login. To reactivate your account, follow these steps: Go to Job Bank for Employers or Job Bank for Job Seekers and click on "Forgot my password". Note: If you are a job ...
Why was my user account suspended?
Often, a user account is suspended to make sure the personal information in use is protected and only used by the individual it belongs to according to Job Bank's Terms of Use.   A user account contains personal information and must only be used by the person whose information is registered on the ...
How do I upgrade my job seeker Standard account to a job seeker Plus account?
You are only a few steps away to upgrade your Standard user account to a Plus account. You will be required to provide your Social Insurance Number (SIN) and other personal information, for authentication purposes. Here’s how you can upgrade to a Plus account: Go to Job Bank for Job Seekers and log in to your ...
How do I convert my job seeker user account to an employer user account to post jobs?
You can only have one user account on Job Bank. Your user account is private and allows you to use all of Job Bank's services. This means that you can use the same job seeker account credentials to log in as an employer. However, if you currently have a job seeker ...
How do I convert my employer user account to a job seeker user account?
You can only have one user account on Job Bank. Your user account is private and allows you to use all of Job Bank’s services. This means that you can use the same employer account credentials to log in as job seeker.  To search jobs, simply go to Job Bank for Job Seekers and ...
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