Support

Find answers to many questions regarding the Government of Canada’s new I Want to Help platform. For additional support, you can call 1 (833) 521-0117 or email us at support@iwanttohelp.org. Our hours of operation are Monday to Friday, from 8:00 am to 8:00 pm EST.

 

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Students

  • What is I Want to Help?

    I Want to Help is an online platform where Canadian students and recent graduates can find service opportunities to volunteer with not-for-profit and charity organizations during the COVID-19 pandemic. Participants who meet the eligibility criteria and complete their volunteer hours in an approved opportunity will be able to apply for the Canada Student Service Grant.

  • What is the Canada Student Service Grant?

    The Canada Student Service Grant rewards students aged 30 or under with between $1,000 and $5,000 for volunteering to help their communities during the COVID‑19 pandemic.

  • Is it safe to volunteer?

    All volunteer opportunities posted on I Want to Help must be able to show that they follow public health guidelines at all times. Some examples of the volunteer placements are:

    • Delivering meals with contactless delivery
    • Completing virtual initiatives done at home
  • How do I know if I’m eligible for the Grant?

    To be eligible, you must:

    • Be a Canadian citizen, permanent resident, refugee, First Nations, Metis or Inuit; and
    • Be aged 30 years old or younger as of December 31st 2020; and
    • Be enrolled in a post-secondary education program in spring/summer 2020 and/or September 2020; or
    • Have recently graduated from post-secondary education no earlier than December 2019.
  • How many hours do I have to volunteer to receive a grant?

    The more volunteer hours you complete, the higher the amount of the grant you will get:

    • $1000 for 100 hours
    • $2000 for 200 hours
    • $3000 for 300 hours
    • $4000 for 400 hours
    • $5000 for 500 hours
  • Can I receive the Canada Student Service Grant while on other benefits?
    • If you receive the Canada Emergency Student Benefit (CESB), you can still receive the Grant.
    • If you are receiving a micro-grant from the Canada Service Corps program, you can still receive the Grant.
    • If you have been receiving Employment Insurance (EI) since before the Canada Emergency Response Benefit (CERB) was implemented on March 15, 2020, you can still receive the grant.
    • If you are receiving, or have received, the Canada Emergency Response Benefit (CERB), you won’t be able to receive the Grant.

    Other benefits and grants may be affected. Please contact the program for more information.

  • Can I have a job and still access the Canada Student Service Grant?

    Yes, as long as you volunteer in an approved opportunity and complete the necessary hours to be eligible for the Grant.

  • Can I volunteer with more than one organization?

    Yes, you can volunteer with more than one charity or not-for-profit organization to maximize your hours.

  • What is the deadline for me to register to receive the Grant?

    You must register in the program before August 21st, 2020 to be eligible to receive the Grant. You have until October 31st, 2020 to complete your volunteer hours and submit your application.

  • Can hours volunteered as part of a Canada Service Corps micro-grant project count towards the Canada Student Service Grant?

    Yes, hours volunteered as part of a Canada Service Corps micro-grant project are eligible towards the Canada Student Service Grant. Go to the Canada Service Corps program page for more information on micro-grants.

Organizations

  • What is I Want to Help?

    I Want to Help is an online platform where Canadian students and recent graduates can find service opportunities to volunteer with not-for-profit and charity organizations during the COVID 19 pandemic. Participants who meet the eligibility criteria and complete their volunteer hours in a placement advertised on I Want to Help will be able to apply for the Canada Student Service Grant.

  • What is the Canada Student Service Grant?

    The Canada Student Service Grant rewards students aged 30 or under with between $1,000 and $5,000 for volunteering to help their communities during the COVID‑19 pandemic.

  • Is my organization eligible to post an opportunity on the I Want to Help platform?

    Your organization must be a not-for-profit organization, which includes registered charities. Unincorporated organizations are also eligible.

    For-profit organizations, provincial, territorial and municipal governments are not eligible.

  • What are the rules for the volunteer opportunities?

    The volunteer opportunity must:

    • Take place in Canada
    • Be in support of Canada’s response to COVID-19
    • Be a minimum of 2 hours a week for 4 weeks
    • Follow public health guidelines

     

    The volunteer opportunity cannot:

    • Be a replacement for a paid position
    • Be used for lobbying, advocacy or to provide financial benefit to the organization
  • What is the deadline to upload the volunteer opportunity?

    The last day to upload the volunteer opportunity is August 21st, 2020.

  • What is the deadline to submit the student’s attestation of hours?

    All documentation attesting the total number of volunteer hours must be submitted before November 6th, 2020.

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